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CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Part-time Customer Service Representative (In-Center and Work-From-Home)
Part-time Customer Service Representative (In-Center and Work-From-Home)
Summary
Title:Part-time Customer Service Representative (In-Center and Work-From-Home)
ID:OKC-1049
Locations:Oklahoma City, OK, US
Description
Williams-Sonoma, Inc. - Customer Care Center

Part-Time Customer Service Representative
*In-Center & Work-From-Home Opportunities Available*

CURRENTLY LOOKING FOR ASSOCIATES TO WORK AFTERNOONS, EVENINGS AND WEEKENDS

TRAINING TAKES PLACE ONSITE IN OUR OKLAHOMA CITY CUSTOMER CARE CENTER

 
Williams Sonoma’s premier Customer Care Center is looking for warm, friendly, upbeat Sales / Service oriented people for our Part-Time Customer Service Associate positions.  Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.

PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).

DUTIES & RESPONSIBILITIES:
  • Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
  • Extend specials to telephone customers
  • Address customer questions and concerns regarding product and delivery information
  • Cross sell for maximum customer/company benefit
  • Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
  • Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
  • Perform other duties as assigned
GENERAL REQUIREMENTS/QUALIFICATIONS:
  • High school Diploma or GED
  • Two (2) years of previous sales and/or customer service experience is preferred
  • Independent decision making and problem solving skills
  • Working knowledge of computer with good data entry skills
  • Attendance of In-Center training (up to six weeks availability required)
WORK FROM HOME REQUIREMENTS:
  • Operating System - Window 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
  • Processor - Minimum Processor Speed of 3.0 GHz (2500 MHz) and minimum RAM of 2 GB
  • Recommended: Intel or AMD (Athlon II or Phenom II) Dual Core or more processor(s), with a processor speed of  3.0 GHZ (3000 MHz) or greater and a minimum of 4GB of RAM for Windows 7 & 8 (Windows 7 version 'Basic Starter' and Windows XP are NOT supported)
  • Sound Card with Speakers
  • Hard Drive disk space: 500 MB minimum free disk space; Recommended: 2 GB for Windows; 106.7 MB for Macintosh
  • Accessories: 17" or larger color monitor capable of displaying a resolution  of 1024 x 768 or a laptop with minimum 14" screen; Headset  compatible with your phone  and connected to the phone; Single line, corded telephone (cordless not acceptable) or cellular phone with unlimited minutes
  • Internet: Recommended: 12MB download speed; 3MB upload speed; hard wired network connection from PC to modem/router (Wireless connection is not allowed.): Must be a Cable or DSL internet service connection, satellite internet is not acceptable.
        On occasion, work-from-home associates may have to come into the building with advance notice.

WAGES:
  • $10.75 per Hour
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
This opening is closed and is no longer accepting applications
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