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Openings >> Junior Analyst
Junior Analyst
Summary
Title:Junior Analyst
ID:224790
Locations:Las Vegas, NV, US
Description

 

Williams-Sonoma Inc. 
Now hiring! 
Junior Analyst 

 

Job Description: Why you and why us?

As a Systems Supervisor you will be the liaison between the IT and Operations departments while leading a team to help streamline business efficiencies. The Supervisor will help identify, report and resolve operational issues with the business channel while managing cross-functional, cross-branded projects.


Job Duties: Your day to day

· Solve the problem efficiently: Quick with quality

· Make it personal: Take ownership

· Inspire customer loyalty: Give them a reason to come back

· Listen Carefully: Be attentive

· Empathize and show effort: Because we care
 

Our ideal candidate has a successful track record of building and leading a high performance team, managing competing initiatives and owning all department reporting and metrics
 

Essential Functions: The nuts and bolts

· Develop subject matter expertise for call center, training environment, and act as first level support to identify issues and recommend improvements

· Provide reporting for system outages, ticketing updates, and outdated projects

· Execute user acceptance testing with a background in order management controls

· Act as liaison between schedulers, timekeeper, and associates

· Facilitate team meetings and regular one-on-one meetings with associates

· Complete other duties as assigned

· Other duties as assigned
 

Qualifications: What you need to apply

· Bachelor degree in business related field or equivalent experience.

· 3-5 years call center/sales/service experience, including 1-2 years with lead or supervisory responsibility.

· Strong supervisory, communication (verbal and written), customer service and sales skills.

· PC literate (Microsoft Word, Excel) with ability to produce reports and analyze data.

· Experience in training, team building, and coaching

· Exceptional attention to detail and organizational skills

· Ability to meet set deadlines

· Strong multi-tasking skills a must
 

 

 

 

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