|Title:||Product Information Supervisor|
|Locations:||Las Vegas, NV, US|
Product Information Supervisor
Job Description: Why you and why us?
As the Product Information Supervisor you will collaborate with vendors, corporate partners for new and updated product information while leading a team and coaching them to department success! You Ensure that written communication of Product Information is accurate and consistent across multiple channels of distribution while maintaining a great relationship with our corporate contacts.
Job Duties: Your day to day
- Solve the problem efficiently: Quick with quality
- Make it personal: Take ownership
- Inspire customer loyalty: Give them a reason to come back
- Listen Carefully: Be attentive
- Empathize and show effort: Because we care
Essential Functions: The nuts and bolts
Supervise a team of associates; motivate, counsel, and coach assigned staff
Implement corporate work rules regarding established departmental policies
Continually develop and train assigned group
Resolve any escalated customer issues
Ensures information for all merchandise is accurate and consistent with brand standards on the various websites
Track and make recommendations for edits to existing product information
Keep ongoing relationship with vendors and corporate partners for new and updated product information
Qualifications: What you need to apply
Bachelor degree in business related field or equivalent experience.
3-5 years call center/sales/service experience, including 1-2 years with lead or supervisory responsibility.
Strong supervisory, communication (verbal and written), customer service and sales skills.
Demonstrate time management, prioritization and multi-tasking skills
Technical editing or other proofreading and quality assurance background preferred
Ability to understand customer perspective, through own online shopping experience, or other experience
Strong, working knowledge of Producteev and MMT systems, or similar systems, preferred