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Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Manager - Retail Store Operations
Manager - Retail Store Operations
Title:Manager - Retail Store Operations
Locations:Las Vegas, NV, US

Manager - Store Operations

Portland, OR


About the Store Operations Team

You will be part of the Retail Operations team responsible for supporting the Williams Sonoma Brand of Retail Stores. Our job is to ensure that every Williams Sonoma Store is supported to deliver on company metrics and take care of our customers. Our team values collaboration across roles to find innovative ways to support our field organization and drive retail profitability.


Overview of the Manager, Store Operations role

Our Manager will mainly be focused on brand communications and workload management as it relates to all processes and initiatives to be executed in our Retail stores. This person will be responsible for the implementation of project management tools to achieve operational excellence and reduce customer friction in stores. This person will facilitate solutions to a varied list of issues and questions, serving as a liaison with the Corporate teams. The candidate should be able to identify priorities and react accordingly.


  • Support implementation and adoption of all retail programs and initiatives
  • Calendarize roll out of all retail projects to ensure workload is achievable and urgent activities prioritized
  • Review current processes in stores, identify areas of improvement, and evolve the vision
  • Optimize existing policies and procedures pertaining to operational efficiencies, working cross-functionally as well as cross-branded to streamline and update
  • Manage daily communication between store teams and Ops team, helping strategize a streamlined approach to ensuring communications are effective and timely across varied platforms
  • Scrutinize and report on store supplies ordering to ensure supply expense is managed to monthly budgets
  • Optimize store development processes regarding opening/closing/relocating Brand stores
  • Work with brand and cross-functional partners on technology roll-outs, influencing timelines, investigating system issues, and suggesting enhancements with a lens on business-critical updates that ease the customer experience
  • Continuously control costs and drive margin growth by identifying and remediating “leaky buckets” across all store operations functions and processes
  • Collaborate with Inventory, Finance, Training, and Technology teams to determine if cross-functional synergies can be strengthened
  • Operate a computer and communicate via telephone



  • You have a strong background in communications, process planning, and cross-functional leadership
  • You have excellent written and verbal communications skills
  • 1-2 years of related experience in Retail Operations
  • You have strong analytical and problem-solving skills
  • You value curiosity, accuracy, efficiency, and process improvement
  • You have the ability to consistently implement several projects simultaneously in a fast-paced environment.
  • You have a Bachelor's degree (an equivalent combination of related education, training, and experience may be considered)
  • Strong PC/Mac skills including Adobe and Word


Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.


Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities
  • Paid vacations, holidays, and time off to volunteer
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits
  • Tax-free commuter benefits
  • A wellness program that supports your physical, financial, and emotional health


Your Journey in Continued Learning

  • In-person and online learning opportunities through WSI University
  • Cross-brand and cross-function career opportunities
  • Resources for self-development
  • Advisor (Mentor) program
  • Career development workshops and learning programs
  • Speaker series


WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).


This role is not eligible for relocation assistance.


Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com

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