available jobs in
CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Human Resources Manager
Human Resources Manager
Summary
Title:Human Resources Manager
ID:22022
Locations:Las Vegas, NV, US
Description
 

At Williams-Sonoma Inc, we've witnessed some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - with that said, we are ready to bring aboard our next leader.
 

POSITION SUMMARY:

The Human Resources Manager is responsible for managing and delivering HR generalist support to our call center operations division. Key areas of focus are leadership/staff development and retention, maintaining positive employee relations, policy and labor union contract compliance, performance management, high volume recruiting and employee engagement. This position facilitates meetings and associate interventions as well as implements policies and procedures effectively in accordance with WSI’s core value of “People First”. This role will support approximately 800 employees.


PRIMARY FUNCTIONS:

  • Ensure the successful implementation of center-specific initiatives and projects
  • Develop a strategic partnership with business client(s) through effective consultation on strategic and operational issues.
  • Offer options and/or direction to resolve problems and address issues.
  • Drive service levels within the HR Services Department.
  • Provide coaching and counseling to management, associates, and peers in order to enhance individual HR expertise and business knowledge.
  • Support employee relations through proactive and, as necessary, reactive interventions with employees and management confidentially and fairly.
  • Provide timely information and/or education to center leadership team on critical/emerging HR issues having potential impact to the business operations.
  • Oversee staffing and recruiting initiatives, including high volume recruiting for seasonal staffing.
  • Manage department budget to ensure objectives are met.
  • Oversee “Work from Home Agent” processes and identify improvements to drive program expansion.
  • Supports annual Associate Opinion Survey process while driving accountability
  • Drive compliance and consistency in SOX audit
  • Awareness of and compliance with various state laws, including NV and CA
  • Maintain overall awareness and remain current on changing regulations and laws including, but not limited to, EEO, Title VII/Civil Rights Act, FLSA, Workers Compensation, FMLA, PPACA and ADA to ensure Equal Employment Opportunity (EEO) compliance
  • Respond to all EEOC charges of discrimination
  • Act as the liaison in representing the company in dealings with federal and state agencies
  • Complete other duties and responsibilities as assigned

MINIMUM QUALIFICATIONS:

  • Degree in Human Resources Management preferred or an equivalent combination of education and experience.
  • Prior management of HR department required
  • Process driven performer with ability to coach, influence, communicate and problem solve.
  • Must be computer literate with strong knowledge of Microsoft Office products.
  • Professional level of confidentiality in handling associate information.

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in Human Resources or Business Administration
  • 4 years+ of employee relations with supervisory experience
  • SPHR or related HR certification

 

This opening is closed and is no longer accepting applications
ApplicantStack powered by Swipeclock
Copyright 2024 Williams-Sonoma Inc. Customer Care Centers. All rights reserved. Powered by ApplicantStack™ Hiring Software