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CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Military Family Partnership
Military Family Partnership
Summary
Title:Military Family Partnership
ID:22046
Locations:Las Vegas, NV, US
Description
NOW HIRING!!  
SEASONAL WORK FROM HOME CUSTOMER SERVICE ASSOCIATES!
*Local Las Vegas residents only*

ATTENTION MILITARY SPOUSES AND CAREGIVERS!

Williams-Sonoma Inc. along with Veteran Ready and Life After Active Duty have partnered to provide a unique opportunity to the Las Vegas region active duty military families. From flexible schedules to family resource connections, we have produced this just for you!


Williams-Sonoma has an AMAZING “People First” culture and we pride ourselves on having the best quality merchandise, providing world class customer service, and creating inspiring spaces in our customer's homes. 
 
The Seasonal Part-time Customer Service representative is our front line expert in solving our customer’s concerns and building lasting customer loyalty. Our CSRs accomplish this by providing world class customer service through confident resolutions for returns, replacements, credits, status of their order placing, orders, and other aspects of customer service. 

What is considered PART TIME?

Our Part Time Seasonal Customer Service Associates work 15 - 29 hours per week!
Schedules will consist of 15 set hours per week with the option of adding up to an additional 14 hours per week based on business need and your availability.

What Benefits do you offer?
  • 40% Discount on most merchandise!
  • Fun contests / reward and recognition programs
  • Growth / Promotional Opportunities
  • Paid Training
  • Salary = $11.00/hr
 
How do I work from home?

We offer the opportunity to work from the comfort of your own home!!  Save money on gas, eliminate your daily commute and have more time to spend with family during non-work times!!  On occasion our Work From Home associates must come to the Care Center for meetings and training with advanced notice.  Due to this requirement, candidates must live within 1.5 hours of the Care Center.  Some of the basic requirements to work from home are the following: 
  • Desktop computer or laptop with high speed internet along with accessible camera for live virtual discussion
  • Home phone or cell phone with a compatible headset. 
 Further requirements are outlined in the application process.

When does training start and how does it work from home?

Excellent attendance is mandatory in order to keep up with the material to successfully do the job.  Our next training class begins:

Thursday October 30 - Friday November 24- (9am - 2p)
 
JOB RESPONSIBILITIES:
  • Address customer questions and concerns regarding product and delivery information
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
  • Perform other duties as assigned
GENERAL REQUIREMENTS/QUALIFICATIONS
  • Ability to navigate through multiple systems and internet pages
  • Ability to talk and type with strong data entry skills
  • High school diploma or GED
  • 1 – 2 years previous customer service experience is preferred
 
Note:  Candidates must complete the online application and assessments in order to be considered for the position.
 
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer
This opening is closed and is no longer accepting applications
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