Customer Service Representative - Part-Time Positions 

Please fill out the application completely, including Employment History to be considered for employment. Incomplete applications will not be considered.

Williams Sonoma’s premier Customer Care Center is looking for warm, friendly, upbeat Sales / Service oriented people for our Part-Time Customer Service Associate positions. Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.


PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).

DUTIES & RESPONSIBILITIES:
 

• Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
• Extend specials to telephone customers
• Address customer questions and concerns regarding product and delivery information
• Cross sell for maximum customer/company benefit
• Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
• Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
• Perform other duties as assigned
• $11.00 per hour

GENERAL REQUIREMENTS/QUALIFICATIONS:
 

• High school Diploma or GED
• One (1) year of previous sales and/or customer service experience is preferred
• Independent decision making and problem solving skills
• Working knowledge of computer with good data entry skills
• Attendance of In-Center paid training (approx. six weeks availability required – Five days per week - days vary by class)

IF WORKING FROM HOME THE REQUIREMENTS ARE:
 

• A Home Computer with an Operating System – Windows 7, Windows 8, Windows 10 or Macintosh OS X (10.5) and higher Operating systems
• Minimum Processor Speed of 2.5 GHz (2500 MHz) and a minimum RAM of 2 GB
• 500 MB minimum free disk space
• Sound Card with Speakers
• Color monitor capable of displaying a resolution of 1024 x 768
• Headset compatible with your phone and connected to the phone
• Single line, corded telephone
• Basic telephone line, no caller ID  or Cell phone with unlimited minutes.
• Cell phones require Panasonic-KX-TCA430-Comfort Fit Foldable Headset
• On occasion, work-from-home associates may be required to come into the building with advance notice.

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.