available jobs in
CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Seasonal Customer Service Associate- Work From Home
Seasonal Customer Service Associate- Work From Home
Summary
Title:Seasonal Customer Service Associate- Work From Home
ID:OK-1002
Locations:Oklahoma City, OK, US
Description
 
Williams-Sonoma, Inc.
Customer Care Center Seasonal Positions Available!
 
 
Our premier Customer Care Center is looking for warm, friendly, upbeat Sales / Service oriented people.  Ideal candidate(s) will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures. 
 
PRIMARY FUNCTION: 
Perform the duties and functions for catalog sales and customer service from your home. EOE

DUTIES & RESPONSIBILITIES:
  • Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
  • Extend specials to telephone customers
  • Address customer questions and concerns regarding product and delivery information
  • Cross sell for maximum customer/company benefit
  • Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
  • Check inventory database and issue replacements and/or credit customers for damages/defective merchandise
  • Perform other duties as assigned
 
Wage:  $10.75 hourly
 
TRAINING:
 
Training: 4 weeks paid training occurs at our OKC Facility.
Monday - Friday, November 10-23, 2 pm-10:30 pm
  • Sales Training (40 hours)
  • Sales Nesting (12 hours)
  • Service Training (60 hours)
  • Service Nest (40 hours)
     
  • High school Diploma or GED
  • Minimum of two (2) years of previous sales and/or customer service experience is preferred
  • Independent decision making and problem solving skills
  • Working knowledge of computer with good data entry skills
IT Requirement:
  • A Home Computer with an Operating System - Window 7, Windows 8, or Machintosh OS X (10.5) and higher Operating systems
  • Minimum Processor Speed of 2.5 GHz (2500 MHz) and minimum RAM of 2 GB
  • 500 MB minimum free disk space
  • Sound Card with Speakers
  • 17" or larger color monitor capable of displaying a resolution  of 1024 x 768
  • Headset  compatible with your phone  and connected to the phone
  • Single line, corded telephone (cordless not acceptable)
  • Basic telephone line, no caller ID


On occasion, may have to come into the building with advance notice
 
This opening is closed and is no longer accepting applications
Powered by ApplicantStack
Copyright 2021 Williams-Sonoma Inc. Customer Care Centers. All rights reserved. Powered by ApplicantStack™ Hiring Software