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CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> UNLV / CSN Campus Partnership
UNLV / CSN Campus Partnership
Summary
Title:UNLV / CSN Campus Partnership
ID:22031
Locations:Las Vegas, NV, US
Description
ATTENTION UNLV / CSN STUDENTS!!
PART TIME / WORK FROM HOME

CUSTOMER SERVICE REPS NEEDED!
*TRAINING ON CAMPUS*
 
The Part-Time Customer Service representative is our front line expert in solving our customer’s concerns and building lasting customer loyalty.  Our CSRs accomplish this by providing world class customer service through confident resolutions for returns, replacements, credits, status of their order, placing orders, and other aspects of customer service. 

PART TIME:
At this time we are looking for candidates that want Part Time for the foreseeable future.  We have a variety of schedules available after Training and understand that flexibility is a key necessity for working Part Time.
Our Part-Time Customer Service Associates work 20 - 29 hours per week and enjoy the following benefits:
  • 40% Discount on most merchandise!
  • Paid time-off
  • Fun contests / reward and recognition programs
  • Growth / Promotional Opportunities
  • Paid Training on campus
  • Salary = $10.50hr
TRAINING:
Our training is a classroom style learning environment located on campus for 4 weeks. Excellent attendance is mandatory in order to keep up with the class and to obtain all of the material to successful do the job.  Below are the training days and schedule:
July 17th - August 11th (Monday - Friday)
12:00 pm - 8:30 pm

 
WORK FROM HOME:
We offer the opportunity to work from the comfort of your own home!!  Save money on gas, eliminate your daily commute and have more time to spend with friends and campus based activities!!  On occasion our Work From Home associates must come to the Care Center for meetings or training with advanced notice.  Due to this requirement, candidates must live within 1.5 hours of the Care Center.  Some of the basic requirements to work from home are the following:
  • Desktop computer or laptop with high speed internet
  • Home phone or cell phone with a compatible headset.
 Further requirements are outlined in the application process. 
 
JOB RESPONSIBILITIES:
  • Address customer questions and concerns regarding product and delivery information
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
  • Perform other duties as assigned
GENERAL REQUIREMENTS/QUALIFICATIONS
  • Ability to navigate through multiple systems and internet pages
  • Ability to talk and type with strong data entry skills
  • Current UNLV / CSN student
  • Nevada resident
  • Must have a driven personality that thrives in fast paced environment  
    Note:  Candidates must complete the online application and assessments in order to be considered for the position.
     
    Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
     
     
     
     
     
     
This opening is closed and is no longer accepting applications
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