Customer Service Representative

Williams-Sonoma, Inc.
Las Vegas, NV
Full-Time | Onsite
Starting at $17.00/hour + Recognition Bonus Opportunities + Great Benefits

Job Summary

Williams-Sonoma, Inc. is hiring Customer Service Representatives for our Las Vegas, NV location. This is a full-time, onsite opportunity for candidates who enjoy helping customers, solving problems, and working in a supportive team environment.

This role is a great fit for someone looking for stable employment, paid training, strong benefits, employee discounts, and long-term career growth.

Pay and Benefits

• Starting pay: $17.00/hour
• Recognition-based incentives and bonus opportunities
• Paid training
• PTO, vacation, and sick pay
• Medical, dental, and vision insurance
• 401(k)
• Employee discounts of up to 40% off most products and brands
• Opportunities for internal growth and career advancement

Responsibilities

As a Customer Service Representative, you will:

• Answer inbound customer calls and assist with questions, concerns, and order-related issues
• Provide friendly, professional, and solution-focused support
• Listen carefully to customer needs and resolve issues with empathy and accuracy
• Process returns, adjustments, and other customer resolutions within company guidelines
• Troubleshoot customer concerns and determine appropriate next steps
• Follow up when needed to ensure customer satisfaction
• Learn and apply product knowledge, policies, and procedures
• Work closely with team members and leadership to support a positive customer experience

Qualifications

• Customer service experience preferred
• Retail, hospitality, or call center experience is a plus
• Strong communication and active listening skills
• Ability to remain calm and professional when resolving customer concerns
• Strong problem-solving skills and attention to detail
• Comfortable using computers and learning multiple systems
• Reliable, dependable, and team-oriented
• Comfortable working in a fast-paced, onsite environment

Work Location

This is an onsite position based in Las Vegas, NV.
 

Why Join Williams-Sonoma, Inc.?

At Williams-Sonoma, Inc., you’ll join a team that values collaboration, support, and growth. We offer a welcoming work environment, hands-on training, and opportunities to build your career over time.

If you are looking for a customer service role with a strong team culture, great employee perks, and room to grow, we encourage you to apply.

Apply today. Applications accepted through April 30, 2026.