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Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Data Analyst
Data Analyst
Summary
Title:Data Analyst
ID:22032
Location:Las Vegas, NV, US
Description

At Williams-Sonoma Inc, we've witnessed some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - with that said, we are ready to bring aboard our next leader.

Why us?
Lucrative 40% off merchandise discount
Benefits package
Performance based recognition program
 

POSITION SUMMARY:

As a  Data Analyst, you are responsible for providing critical support and reporting of returns and customer related requests to our Care Center Finance team while presenting results to our senior leadership stakeholders on a per request basis.

DUTIES & RESPONSIBILITIES:

Executes special or continuous research and data analysis tasks.

Analyzes problems, determines approach, compiles and analyzes data and prepares reports/recommendations.

Coordinates activities between departments and outside parties.

Analyze, monitor and report on Speech applications and track business driver trends.

Maintain an open line of communication between supervisors and managers for resolution of issues; foster a People First environment.

Takes initiative to create solutions to problems and be able to execute them by using the appropriate channel of communication and team involvement.

Complete other duties as assigned, including customer service ad hoc reports.
 

SKILLS/KNOWLEDGE:

Bachelor’s Degree preferred or 2-4 years’ experience in data analysis and reporting.

Advanced Excel skills required

Knowledge of order management systems preferred

Strong interpersonal skills and customer service experience a must.

Strong analytical capabilities with a background in an operational type role preferred.

Strong computer knowledge and practical experience with Microsoft Office Suite.

Ability to multi-task in fast-paced environment.

Works well in a close-knit team environment and will take the initiative to help the team reach their goals. 



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