Title: | Chat Response Associate |
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ID: | 223274 |
Locations: | Las Vegas, NV, US |
Job Description: Why you and why us?
In this fast-paced position the Online Chat Representative will monitor a web based chat console and respond to chat requests via instant messaging from consumer’s shopping on various clients websites. These are customers who are in the shopping process for major purchases such as furniture.
Job Duties: Our Credo
- Solve the problem efficiently: Quickly with quality
- Make it personal: Take ownership
- Inspire customer loyalty: Give them a reason to come back
- Listen Carefully: Be attentive
- Empathize and show effort: Because we care
Essential Functions: The nuts and bolts
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Troubleshoot, answer text chats and respond within 5 seconds to live chat requests.
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Multi-task by handling 2 to 5 chats at once, seek multiple pieces of information while maintaining fluid conversations
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Work closely with other departments to resolve issues including but not limited to sales and service calls for all brands.
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Assist with developing written customer responses
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Promptly identify, research, and resolve visitor requests using the Internet and internal customer database.
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Project a professional company image through text chat interaction
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Provide visitors with products or service information.
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Promote Williams-Sonoma, Inc products and/or services in a positive way.
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Categorize and assign chat sessions appropriately.
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Perform other duties assigned
Qualifications: What you need to apply
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Attention to detail with a superior customer service attitude
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Maintain confidentiality and professionalism at all times
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Strong professional written communication skills with ability to multi-task and correctly interpret customer requests
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Strong written communication skills are required
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Enjoy working independently with excellent problem solving and decision making skills
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Good self-management and motivation
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Strong problem solving skills
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Strong interpersonal skills
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Computer Savvy / Internet Research abilities
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Must be experienced with instant messaging
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Ability to navigate websites and multiple systems while maintaining multiple written conversations
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Computer literate with the ability to type 50 w.p.m.