available jobs in
CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Work from Home Customer Service Associate
Work from Home Customer Service Associate
Summary
Title:Work from Home Customer Service Associate
ID:22023
Locations:Las Vegas, NV, US
Description
WILLIAMS-SONOMA, INC.
Est. 1956
 
SEEKING PART-TIME CUSTOMER SERVICE ASSOCIATES
WORK FROM HOME!
*MUST BE NEVADA RESIDENT TO APPLY*
 
Looking for a part-time opportunity but don't want to commit to a demanding retail schedule? Williams-Sonoma's premier Customer Care Center is expanding in your area and we want you to represent us!! From flexible schedules, fun culture, recognition gifts and huge discounts, why not work for the best this summer?!
 
PRIMARY FUNCTIONS:
  • Process customer orders while communicating all essential elements of the care center procedures to ensure exemplary customer service and call quality
  • Extend specials to telephone customers
  • Address customer questions and concerns regarding product and delivery information
  • Cross sell for maximum customer/company benefit
  • Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
  • Check inventory database and issue replacements and/or credit customers for damages/defective merchandise
  • Perform other duties as assigned
Our Full Service Associates enjoy:
  • 40% Discount on most merchandise!
  • Fun contests / reward and recognition programs
  • Paid employee referral program
  • Paid Training onsite
  • Pay= $11.00/hr
Requirements for the Work From Home Position:
  • Our Work From Home Associates must be tech savvy with the ability to maintain your home office, basic troubleshooting of software and restart programs. Must be proficient in switching between multiple programs and windows within those programs.
  • Provide a distraction free, ergonomically satisfactory work environment.
  • Desktop computer or laptop with high speed internet
  • Home phone or cell phone with a compatible headset.
  • Further requirements are listed within the application 
QUALIFICATIONS:
  • High School Diploma or GED
  • Independent decision making and problem solving skills
  • Possess strong interpersonal skills, superior oral communication skills and a professional phone manner
  • 3 years of customer service experience

Excited about the opportunity? Candidates must complete the online application and assessments in order to be considered for the position.
 
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
This opening is closed and is no longer accepting applications
ApplicantStack powered by Swipeclock
Copyright 2022 Williams-Sonoma Inc. Customer Care Centers. All rights reserved. Powered by ApplicantStack™ Hiring Software