available jobs in
CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Fraud Analyst Supervisor
Fraud Analyst Supervisor
Summary
Title:Fraud Analyst Supervisor
ID:224312
Locations:Las Vegas, NV, US
Description

Job Description: Why you and why us?


Do you consider yourself a sleuth that’s obsessed with solving complex problems? Our Fraud Analyst Supervisor just may be the right fit for you. From supporting our Loss Prevention group through monitoring trends, predicting risks while leading a team, this is hands down an analytical detectives dream.

 

Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality
  • Make it personal: Take ownership
  • Inspire customer loyalty: Give them a reason to come back
  • Listen Carefully: Be attentive
  • Empathize and show effort: Because we care
 

The Fraud Analyst Supervisor is responsible for providing critical support to the Care Center Loss Prevention team while presenting results to our senior leadership stakeholders on a per request basis.
 

Essential Functions: The nuts and bolts

  • Create and execute recurring fraud risk reporting for management and other key stakeholders – to demonstrate effective fraud monitoring and trending insight

  • Proactively identify emerging fraud trends, financial impacts and develop action plans based on data analytics – to detect and prevent future fraud events

  • Analyze transaction level data – to understand root cause and validate higher level trends.

  • Monitor and assess fraud strategies – to validate the expected impacts of changes.

  • Collaborate with business lines – to strengthen risk management policies, procedures, and practices.

  • Present all data gatherings to the board of leadership when requested.

  • Manage the work of other analysts.
     

Qualifications: What you need to apply

  • Bachelor's degree, or equivalent work experience

  • Must have minimum of 4-5 years of leadership experience in fraud and/or operational & credit risk within a credit card or similar lending environment.

  • Financial Analysis background strongly preferred

  • Experience in identifying and preventing application, transaction, and payment fraud.
     

  • Proficient in Microsoft Office tools (Excel, PowerPoint, Word, etc)

  • Accertify Fraud Management software experience is a plus

  • Excellent presentation and relationship building skills

  • Proficient in programming and data manipulation using SAS or SQL

 

 

Powered by ApplicantStack
Copyright 2020 Williams-Sonoma Inc. Customer Care Centers. All rights reserved. Powered by ApplicantStack™ Hiring Software