Williams-Sonoma, Inc.

  Social Media Supervisor

About the Team

Being part of the Social Media team means that you will be a part of the driving force of our online community outreach. To some, you are the first and only impression the customer may have. Our goal is to move with ninja-like precision (response times, quality goals, solving problems before they occur) while providing the highest level of customer service our guests expect and deserve.

About the Role

As our Social Media Supervisor you will help shape our Social Media Care Team by developing strategies to build and grow an industry leading customer centric approach. Your team will be on the front lines by increasing our overall exposure through empowered engagement and industry leading service.

You’re excited about this opportunity because you will...

• Leading and motivating a team in a fast-paced innovating environment to provide premium online support and account services to our customers.
• Managing the team’s performance by driving results, setting objectives and providing feedback while training and coaching.
• Driving a positive brand image through empowered engagement with social media influencers, while ensuring our social media standards are met
• Maintain high level of service to internal and external customers through all business channels
• Perform other duties as assigned.

Why you will love working at Williams-Sonoma, Inc.

• We’re a successful, fast-growing company with an entrepreneurial vibe

• A technologically and data-driven business

• Competitive salaries and comprehensive health benefits

• We’re at the forefront of tech and retail, redefining technology for the next generation

• We’re passionate about our internal and external clients and live/breathe the client experience

• We have a recognition program unlike any other

• A smart, experienced leadership team that wants to do it right and is open to new ideas

• We believe in autonomy and reward taking initiative

• We have fun!

We’re excited about you because...

• You have a Bachelors degree and 2+ years call center leadership/social media experience .

• 2+ years of supervisory customer service experience (managing people and process)

• Proven experience in high-volume, results-oriented environment requiring flexibility

• Experience working with digital communities and engaging with social media influencers.

• Ability to produce reports, reconcile and analyze data, with Excel, Microsoft Office experience

Technical Competencies required:

• Solid knowledge of Search Engine Optimization (SEO) keywords, keyword research, digital analytics (Google or Adobe)

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

This role is not eligible for Visa sponsorship or relocation assistance.

Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.