Williams-Sonoma Inc. 
Now hiring 
Manager-Design Services 

The Design Manager is responsible for leading the Care Center design team. The Manager will ensure call quality within their team(s), and deliver operational and financial controls in a cost effective manner while ensuring that operational plans are aligned with business objectives. The successful candidate must be able to handle multiple tasks to help drive efficiencies and manage performance.
 

· Works with team to develop design ideas. For new team members, may oversee all design plans and provide feedback

· Stay abreast of omni channel product offerings and train the team on new offerings

· May mentor the work of Junior and Immediate Designers. Oversee tasks and provide feedback on work product.

· Lead and develop teams to provide best in class service to customers

· Accomplish objectives by establishing plans, managing efficiencies, and results measurements; allocating resources; reviewing progress; making mid-course corrections.

· Develop strong relationships with internal and external business partners and customers through excellent communication and time management

· Ensure adherence to service level agreements of quality, productivity, and accuracy and maintain and meet monthly targets and expectations.

· Build and maintain effective hiring and retention plans; create a fun and inspiring work environment for all associates

· Establish and maintain consistency throughout organization by communicating to customer service best practices to ensure internal controls and customer satisfaction.

· Participate in cross-brand, cross-channel, cross-functional teams to facilitate customer opportunities/objectives

· Assist in analyzing business performance and efficiencies to manage business profitability.
 

Qualifications:

· Graduate of an accredited architecture or design school. Equivalent experience may be substituted

· 5+ years experience in corporate interior design projects

· 1-3 years prior leadership experience

· Ability to work at a fast pace effectively and accurately multi-task.

· Be proactive, take initiative and meet deadlines.

· Expert at resolving difficult, sensitive and complex issues.
 

Knowledge, Skills, and Abilities:

· Extensive knowledge of design principles and aesthetics

· Advanced knowledge of space planning

· Extensive knowledge of furnishings and finishes

· Familiar with the concepts of furniture layout

· Intermediate MS Office Suite skills

· Advanced verbal and written communication skills

· Intermediate presentation skills

· Demonstrated ability to manage and lead junior staff through a combination of direct authority and subject-matter expertise