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Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Manager - Design Services
Manager - Design Services
Title:Manager - Design Services
Locations:Las Vegas, NV, US

Williams-Sonoma Inc. 
Now hiring 
Manager-Design Services 

The Design Manager is responsible for leading the Care Center design team. The Manager will ensure call quality within their team(s), and deliver operational and financial controls in a cost effective manner while ensuring that operational plans are aligned with business objectives. The successful candidate must be able to handle multiple tasks to help drive efficiencies and manage performance.

· Works with team to develop design ideas. For new team members, may oversee all design plans and provide feedback

· Stay abreast of omni channel product offerings and train the team on new offerings

· May mentor the work of Junior and Immediate Designers. Oversee tasks and provide feedback on work product.

· Lead and develop teams to provide best in class service to customers

· Accomplish objectives by establishing plans, managing efficiencies, and results measurements; allocating resources; reviewing progress; making mid-course corrections.

· Develop strong relationships with internal and external business partners and customers through excellent communication and time management

· Ensure adherence to service level agreements of quality, productivity, and accuracy and maintain and meet monthly targets and expectations.

· Build and maintain effective hiring and retention plans; create a fun and inspiring work environment for all associates

· Establish and maintain consistency throughout organization by communicating to customer service best practices to ensure internal controls and customer satisfaction.

· Participate in cross-brand, cross-channel, cross-functional teams to facilitate customer opportunities/objectives

· Assist in analyzing business performance and efficiencies to manage business profitability.


· Graduate of an accredited architecture or design school. Equivalent experience may be substituted

· 5+ years experience in corporate interior design projects

· 1-3 years prior leadership experience

· Ability to work at a fast pace effectively and accurately multi-task.

· Be proactive, take initiative and meet deadlines.

· Expert at resolving difficult, sensitive and complex issues.

Knowledge, Skills, and Abilities:

· Extensive knowledge of design principles and aesthetics

· Advanced knowledge of space planning

· Extensive knowledge of furnishings and finishes

· Familiar with the concepts of furniture layout

· Intermediate MS Office Suite skills

· Advanced verbal and written communication skills

· Intermediate presentation skills

· Demonstrated ability to manage and lead junior staff through a combination of direct authority and subject-matter expertise


This opening is closed and is no longer accepting applications
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