Seasonal Full Time Customer Service Rep
Summary
| Title: | Seasonal Full Time Customer Service Rep |
|---|---|
| ID: | 1064 |
| Locations: | Shafter, CA, US |
Description
Williams-Sonoma, Inc. - Customer Care Center
Seasonal Full-Time Customer Service Representative
*In-Center & Work-from-Home Opportunities Available*
CURRENTLY LOOKING FOR ASSOCIATES TO WORK ALL SHIFTS (BETWEEN 9:00AM- 7:00PM, 7 DAYS A WEEK)
TRAINING TAKES PLACE ONSITE IN OUR SHAFTER CITY CUSTOMER CARE CENTER
Williams Sonoma’s premier Customer Care Center is looking for warm, friendly, upbeat Sales / Service oriented people for our current Seasonal Full-Time Customer Service Associate positions.
Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.
Seasonal Full-Time Customer Service Representative
*In-Center & Work-from-Home Opportunities Available*
CURRENTLY LOOKING FOR ASSOCIATES TO WORK ALL SHIFTS (BETWEEN 9:00AM- 7:00PM, 7 DAYS A WEEK)
TRAINING TAKES PLACE ONSITE IN OUR SHAFTER CITY CUSTOMER CARE CENTER
Williams Sonoma’s premier Customer Care Center is looking for warm, friendly, upbeat Sales / Service oriented people for our current Seasonal Full-Time Customer Service Associate positions.
Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.
Upcoming Full-Time Seasonal Training Class
08.01.2016 through 08.28.2016; training hours 9:00 AM - 5:30 PM, Monday through Friday
Please fill out the application completely, including Employment History to be considered for employment. Incomplete applications will not be considered.
PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).
DUTIES & RESPONSIBILITIES:
- Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
- Extend specials to telephone customers
- Address customer questions and concerns regarding product and delivery information
- Cross sell for maximum customer/company benefit
- Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
- Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
- Perform other duties as assigned
- $11.00 per hour
- High school Diploma or GED
- One (1) year of previous sales and/or customer service experience is preferred
- Independent decision making and problem solving skills
- Working knowledge of computer with good data entry skills
- Attendance of In-Center training (up to six weeks availability required)
- Operating System - Window 7, Windows 8 / 8.1, Windows 10; Macintosh OS X (10.7) and higher; Linux Kernel version 2.3 or newer
- Processor - Minimum Processor Speed of 3.0 GHz (2500 MHz) and minimum RAM of 2 GB
- Recommended: Intel or AMD (Athlon II or Phenom II) Dual Core or more processor(s), with a processor speed of 3.0 GHZ (3000 MHz) or greater and a minimum of 4GB of RAM for Windows 7 & 8 (Windows 7 version 'Basic Starter' and Windows XP are NOT supported)
- Sound Card with Speakers
- Hard Drive disk space: 500 MB minimum free disk space; Recommended: 2 GB for Windows; 106.7 MB for Macintosh
- Accessories: 17" or larger color monitor capable of displaying a resolution of 1024 x 768 or a laptop with minimum 14" screen; Headset compatible with your phone and connected to the phone; Single line, corded telephone (cordless not acceptable) or cellular phone with unlimited minutes
- Internet: Recommended: 12MB download speed; 3MB upload speed; hard wired network connection from PC to modem/router (Wireless connection is not allowed.): Must be a Cable or DSL internet service connection, satellite internet is not acceptable.
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
Candidates will be selected for employment based on their qualifications for the position, and without regard to race, color, religion, gender, age, national origin, veteran status, sexual orientation, disabilities, genetic information, marital or familial status, gender identity or gender expression, political affiliation or any other category protected by local or national law that does not affect one's ability to perform the job.
This opening is closed and is no longer accepting applications
