We are seeking candidates that have a proven track record of delivering excellent customer service!  Our Part-Time Customer Service representatives are the front line experts in solving our customer’s concerns and building lasting customer loyalty. 

Our Part-Time Customer Service Associates work 20 - 29 hours per week and we are looking for candidates that want Part Time for the foreseeable future!  Benefits include Paid Time Off, generous associate discount on all Williams-Sonoma, Inc., brands, and promotional opportunities!!

PAY RATE: $11.50 PER HOUR

Paid Training is 6 weeks of classroom style learning environment located in Grove City, OH.  100% attendance is required in training:
 
JOB RESPONSIBILITIES:

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

GENERAL REQUIREMENTS/QUALIFICATIONS

• Ability to navigate through multiple systems and internet pages
• Ability to talk and type with strong data entry skills
• High school diploma or GED
• 1 – 2 years previous customer service experience is preferred

 
What equipment do I need to Work From Home?
****SAVE $ ON GAS****ELIMINATE YOUR COMMUTE****SPEND MORE TIME WITH FAMILY
We offer the opportunity to work from the comfort of your own home!!  On occasion our Work From Home associates must come to the Care Center for meetings and training with advanced notice.  Due to this requirement, candidates must live within 1.5 hours of the Care Center.  Some of the basic requirements to work from home are the following: 

• Desktop computer or laptop with high speed internet
• Home phone or cell phone with a compatible headset. 

 Further requirements are outlined in the application process. 
 
Note:  Candidates must complete the online application and assessments in order to be considered for the position.
 
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.