Williams-Sonoma, Inc.

Customer Service Associate - Rejuvenation Team
*In center opportunity only*

About your role and the team

Serve as the primary after-sale customer contact; independently solve a variety of challenges with limited supervision while consistently providing excellent customer service on a small, exclusive in-center team for one of the fastest growing brands in the company.

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive

• Empathize and show effort: Because we care

You’re excited about this opportunity because you will...

• Provide shipping information on customer orders
• Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
• Provide product information to customers
• Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma. Inc. guidelines
• Interact with various departments on customers’ behalf
• Process written correspondence
• Perform special tasks and non-phone projects to support the department as assigned
• Complete other duties as assigned
• Assist with Sales and Service calls

Why you will love working at Williams-Sonoma, Inc.

• We’re a successful, fast-growing company with an entrepreneurial vibe
• You will have endless promotional opportunities
• Comprehensive health benefits and perks
• We’re at the forefront of tech and retail, redefining technology for the next generation
• We’re passionate about our internal and external clients and live/breathe the client experience
• We have a recognition program unlike any other
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative
• Monthly performance bonuses, up to $500 per month!
• Full time, full benefits with medical/dental/vision/401k
• Pay = $15.00/hr

We’re excited about you because...

• You have a minimum of 1 year Customer Service experience.
• You have strong knowledge of computers, internet programs and Microsoft product lines
• You demonstrate flexibility, adaptability, independent decision making and problem solving skills.
• You're tech savvy with ability to pick up new systems quickly
• You want to work in our center

Technical Competencies required:

• Proficiency with Microsoft SharePoint and Office applications
• Solution-oriented and desire to drive improvement
• Strong relationship-building skills; with ability to adapt with a diverse clientele

This role is not eligible for Visa sponsorship or relocation assistance.

Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.