Title: | Chargeback Supervisor - Seasonal |
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ID: | 224876 |
Locations: | Las Vegas, NV, US |
Williams-Sonoma, Inc.
Chargeback Supervisor - Temporary
About the Team
Direct to Customer Operations fills a vital role in our company by changes to impact our bottom line while simultaneously ensuring the customer has the best experience possible. As part of the day-to-day operations, the team works closely within our departments and our business partners to manage systemic and process changes to drive improvements in our Core Care Center Initiatives. You’ll be able to drive this change by using data to go after creative and cost-effective ways to improve the customer experience.
About the Role
As the Supervisor within this department, you will be a sleuth and work on protecting our company from financial losses through being an impeccable leader to your associates. You will be responsible for both leading multiple teams and managing the overall activities of your department (s) including reviewing and analyzing data sets, strategizing to make service levels (phone, email, staffing), associate development + counseling are completed with a regular cadence, leading weekly team meetings, participating in Chargebacks Trending + Fraud Analysis, and tracking/reporting on progress of all initiatives related to your departments. Your days will be spent managing the workload of your teams, coordinating with partners, managing the implement of new strategies for improvements. Holiday Cutoffs are no match for your stamina!
You're excited about this opportunity because you will...
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You can make an impact! You are part of a team that will directly influence how we approach customer service regarding financial transactions
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Work closely with our partners to brainstorm resolutions, track initiatives, and deliver reporting on a weekly cadence
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Enjoy solving puzzles and finding answers to the hard problems
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Solve problems with efficiency
Why you will love working at Williams-Sonoma, Inc.
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We’re a successful, fast-growing company with an entrepreneurial vibe
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A technologically and data-driven business
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Competitive salaries and comprehensive health benefits
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We’re at the forefront of tech and retail, redefining technology for the next generation
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We’re passionate about our internal and external clients and live/breathe the client experience
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We have a recognition program unlike any other
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A smart, experienced leadership team that wants to do it right and is open to new ideas
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We believe in autonomy and reward taking initiative
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We have fun!
We're excited about you because...
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You can run a meeting and your department like a pro
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You bring your creativity to work with you
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You are a list maker and checking off boxes gives you extreme satisfaction
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You enjoy problem solving and working with your associates to drive change
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You are driven to ask “why” when you see something odd
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Attention to detail is written in your genetic code
Technical Competencies required:
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Advanced skill with Excel (complex formulas, graphs, pivot tables)
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Proficient in other Microsoft Office applications, especially Word, Outlook, Visio, and PowerPoint
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2+ years leadership experience, emphasis on exemplary record keeping (all department metrics, people reporting (MDDs, Essential Functions, Payroll Management)
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Experience in DTC Fraud Management
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Systems Mastery (Assessment required)
About Williams-Sonoma, Inc.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).