available jobs in
CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Customer Service Associate - Rejuvenation
Customer Service Associate - Rejuvenation
Summary
Title:Customer Service Associate - Rejuvenation
ID:224315
Locations:Las Vegas, NV, US
Description

Williams-Sonoma, Inc.

Customer Service Associate - Rejuvenation Team
Training starts on site July 6th!

 

About your role and the team

 

Serve as the primary after-sale customer contact; independently solve a variety of challenges with limited supervision while consistently providing excellent customer service on a small, exclusive in-center team for one of the fastest growing brands in the company.

 

Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality
  • Make it personal: Take ownership
  • Inspire customer loyalty: Give them a reason to come back
  • Listen Carefully: Be attentive
  • Empathize and show effort: Because we care

 

Essential Functions: The nuts and bolts

 

  • Provide shipping information on customer orders
  • Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
  • Provide product information to customers
  • Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma. Inc. guidelines
  • Interact with various departments on customers’ behalf
  • Process written correspondence
  • Perform special tasks and non-phone projects to support the department as assigned
  • Complete other duties as assigned
  • Assist with Sales and Service calls


 

What Benefits do you offer?

 

  • 40% Discount on most merchandise!
  • Full benefits / 401k / Paid vacation / Maternity leave
  • Fun contests / rewards and recognition programs
  • Growth / Promotional Opportunities (80% of our non-agent positions are filled internally)
  • Ongoing training designed to improve customer experience and operational performance
  • Strong community involvement
  • Pay = $14.00/hr

 

We’re excited about you because...

  • You have a minimum of 1 year Customer Service experience. Call center experience is highly considered
  • You have strong knowledge of computers, internet programs and Microsoft product lines
  • You demonstrate flexibility, adaptability, independent decision making and problem solving skills.
  • You're tech savvy with ability to pick up new systems quickly

 

Important Fact: MUST FOR CONSIDERATION

  • Ability to complete mandatory paid training for 3 weeks from our Las Vegas headquarters- 100% attendance is required
  • Completion of an online customer service assessment (you'll get a separate email from Indeed for this)
Powered by ApplicantStack
Copyright 2020 Williams-Sonoma Inc. Customer Care Centers. All rights reserved. Powered by ApplicantStack™ Hiring Software