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Openings >> Customer Service Associate - Rejuvenation
Customer Service Associate - Rejuvenation
Summary
Title:Customer Service Associate - Rejuvenation
ID:224267
Locations:Las Vegas, NV, US
Description

Williams-Sonoma, Inc.

Customer Service Associate - Rejuvenation Team
Training starts on site April 20th!

 

About your role and the team

 

Serve as the primary after-sale customer contact; independently solve a variety of challenges with limited supervision while consistently providing excellent customer service on a small, exclusive in-center team for one of the fastest growing brands in the company.

 

Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality
  • Make it personal: Take ownership
  • Inspire customer loyalty: Give them a reason to come back
  • Listen Carefully: Be attentive
  • Empathize and show effort: Because we care

 

Essential Functions: The nuts and bolts

 

  • Provide shipping information on customer orders
  • Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
  • Provide product information to customers
  • Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma. Inc. guidelines
  • Interact with various departments on customers’ behalf
  • Process written correspondence
  • Perform special tasks and non-phone projects to support the department as assigned
  • Complete other duties as assigned
  • Assist with Sales and Service calls


 

What Benefits do you offer?

 

  • 40% Discount on most merchandise!
  • Full benefits / 401k / Paid vacation / Maternity leave
  • Fun contests / rewards and recognition programs
  • Growth / Promotional Opportunities (80% of our non-agent positions are filled internally)
  • Ongoing training designed to improve customer experience and operational performance
  • Strong community involvement
  • Pay = $12.00/hr

 

We’re excited about you because...

  • You have a minimum of 1 year Customer Service experience. Call center experience is highly considered
  • You have strong knowledge of computers, internet programs and Microsoft product lines
  • You demonstrate flexibility, adaptability, independent decision making and problem solving skills.
  • You're tech savvy with ability to pick up new systems quickly

 

Important Fact: MUST FOR CONSIDERATION

  • Ability to complete mandatory paid training for 3 weeks from our Las Vegas headquarters- 100% attendance is required
  • Completion of an online customer service assessment (you'll get a separate email from Indeed for this)
This opening is closed and is no longer accepting applications
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