Williams-Sonoma Inc. 
Now hiring 
Order Processing - Seasonal 
 

Job Description: Why you and why us?

The Releasing Team reviews and releases order actions processed by the customer facing teams for accuracy and policy guidelines.

 Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Empathize and show effort: Because we care

Develop a People First culture that allows our associates to grow and succeed. 

Essential Functions: The nuts and bolts

• Review actions performed by customer contact teams
  • Ensure compliance with current guidelines
  • Ensure accuracy
  • Provide feedback to submitting associate’s supervisor when actions need further clarification or approval
• Coordinate and resolve shipping issues by communicating with the Delivery teams
• Track trends as requested
• Perform other duties as assigned

Qualifications: What you need to apply

• High School Diploma, GED, or equivalent experience.  Associates degree preferred
• 2-4 years prior customer service or related experience preferably in a large call center environment
• 6 months of FSA experience within WSI Care Center
• Strong decision-making and problem-solving skills
• Possess strong interpersonal skills, superior oral communication skills, and a professional phone manner
• Computer literate with the ability to type 35 wpm
• Must be Furniture trained with good working knowledge of OMS and CCUI
• PC literate with the ability to work in Access, AMS, and Excel

IMPORTANT FACTS:

·         This is a Seasonal, Full-Time, non-exempt level position requiring a 40-hour schedule

·         Must be available between 7am – 7pm PST, 7 days a week

·         Hours and schedules - TBD