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Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Order Processor - Seasonal
Order Processor - Seasonal
Title:Order Processor - Seasonal
Locations:Shafter, CA, US


Williams-Sonoma Inc. 
Now hiring 
Order Processing - Seasonal 

Job Description: Why you and why us? The Releasing Team reviews and releases order actions processed by the customer facing teams for accuracy and policy guidelines.

 Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality
  • Make it personal: Take ownership
  • Inspire customer loyalty: Give them a reason to come back
  • Listen Carefully: Be attentive
  • Empathize and show effort: Because we care

Develop a People First culture that allows our associates to grow and succeed. 

Essential Functions: The nuts and bolts

  • Review actions performed by customer contact teams
    • Ensure compliance with current guidelines
    • Ensure accuracy
    • Provide feedback to submitting associate’s supervisor when actions need further clarification or approval
  • Coordinate and resolve shipping issues by communicating with the Delivery teams
  • Track trends as requested
  • Perform other duties as assigned

Qualifications: What you need to apply

  • High School Diploma, GED, or equivalent experience.  Associates degree preferred
  • 2-4 years prior customer service or related experience preferably in a large call center environment
  • 6 months of FSA experience within WSI Care Center
  • Strong decision-making and problem-solving skills
  • Possess strong interpersonal skills, superior oral communication skills, and a professional phone manner
  • Computer literate with the ability to type 35 wpm
  • Must be Furniture trained with good working knowledge of OMS and CCUI
  • PC literate with the ability to work in Access, AMS, and Excel


·         This is a Seasonal, Full-Time, non-exempt level position requiring a 40-hour schedule

·         Must be available between 7am – 7pm PST, 7 days a week

·         Hours and schedules - TBD


This opening is closed and is no longer accepting applications
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