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Openings >> Customer Service (Seasonal - 8/1 Class) - Work From Home
Customer Service (Seasonal - 8/1 Class) - Work From Home
Summary
Title:Customer Service (Seasonal - 8/1 Class) - Work From Home
ID:TX-1059
Locations:The Colony, TX, US
Description
Williams-Sonoma, Inc.
The Colony Customer Care Center

Seasonal Customer Service Representative
*In-Center & Work-From-Home Opportunities Available*

**ONSITE TRAINING IS REQUIRED FOR IN-CENTER AND WORK FROM HOME POSITIONS**
Please be advised that we are unable to support out-of-state Work From Home agents at this time
 
Williams Sonoma’s premier Customer Care Center, located in The Colony, TX, is looking for warm, friendly, upbeat Sales / Service oriented people for our Seasonal Customer Service Associate positions.  Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.

PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).
Our Seasonal Customer Service Associates work 30 - 50 hours per week and enjoy the following benefits:
 
  • 40% Discount on most merchandise!
  • Fun contests / reward and recognition programs
  • Growth / Promotional Opportunities
  • Paid Training onsite
  • Salary = $11.00/hr
DUTIES & RESPONSIBILITIES:
 
  • Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
  • Extend specials to telephone customers
  • Address customer questions and concerns regarding product and delivery information
  • Cross sell for maximum customer/company benefit
  • Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc.    guidelines
  • Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
  • Perform other duties as assigned
GENERAL REQUIREMENTS/QUALIFICATIONS:
 
  • High school Diploma or GED
  • Two (2) years of previous sales and/or customer service experience is preferred
  • Independent decision making and problem solving skills
  • Working knowledge of computer with good data entry skills
  • Attendance of In-Center training (up to six weeks availability required)
WORK FROM HOME REQUIREMENTS:
 
  • A Home Computer with an Operating System – Windows 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
  • Minimum Processor Speed of 2.5 GHz (2500 MHz) and a minimum RAM of 2 GB
  • 500 MB minimum free disk space
  • Sound Card with Speakers
  • 17” or larger color monitor capable of displaying a resolution of 1024 x 768
  • Headset compatible with your phone and connected to the phone
  • Single line, corded telephone (cordless not acceptable)
  • Basic telephone line, no caller ID
  • On occasion, work-from-home associates may have to come into the building with advance notice.
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
 
 
 
This opening is closed and is no longer accepting applications
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