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CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Part-Time Customer Service Representative
Part-Time Customer Service Representative
Summary
Title:Part-Time Customer Service Representative
ID:1017
Locations:The Colony, TX, US
Description
 
Williams-Sonoma, Inc. - Customer Care Center

Part-Time Customer Service Representative
*In-Center & Work-From-Home Opportunities Available*
 
Williams Sonoma’s premier Customer Care Center, located in The Colony, TX, is looking for warm, friendly, upbeat Service oriented people for our Part-Time Customer Service Associate positions.  Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.

Our Next Training Class starts May 5, 2015!!
Training Schedule: Tuesday-Friday, 1:30pm - 6:30pm & Saturday, 8:00am - 4:30pm

**On-site Training REQUIRED for both In-Center and Work From Home Opportunities.**


The hours of operation for our Customer Care Center are:
7am - 9pm, Monday - Friday
7am - 8pm, Saturday & Sunday

PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).
Our Part Time Customer Service Associates work 20 – 29 hours per week and  enjoy the following benefits:
 
  • 40% Discount on most merchandise!
  • Option to participate in 401(k)
  • Vacation/Sick/PTO
  • Fun contests / reward and recognition programs
  • Growth / Promotional Opportunities
  • Paid Training onsite
  • Salary = $11.00/hr
DUTIES & RESPONSIBILITIES:
  • Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
  • Extend specials to telephone customers
  • Address customer questions and concerns regarding product and delivery information
  • Cross sell for maximum customer/company benefit
  • Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
  • Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
  • Perform other duties as assigned
GENERAL REQUIREMENTS/QUALIFICATIONS:
  • High school Diploma or GED
  • Two (2) years of previous sales and/or customer service experience is preferred
  • Independent decision making and problem solving skills
  • Working knowledge of computer with good data entry skills
  • Attendance of In-Center training (up to six weeks availability required – Wednesday through Sunday)
WORK FROM HOME REQUIREMENTS:
  • A Home Computer with an Operating System – Windows 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
  • Minimum Processor Speed of 2.5 GHz (2500 MHz) and a minimum RAM of 2 GB
  • 500 MB minimum free disk space
  • Sound Card with Speakers
  • 17” or larger color monitor capable of displaying a resolution of 1024 x 768
  • Headset compatible with your phone and connected to the phone
  • Single line, corded telephone (cordless not acceptable)
  • Basic telephone line, no caller ID
  • On occasion, work-from-home associates may have to come into the building with advance notice.
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
This opening is closed and is no longer accepting applications
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