Williams-Sonoma Inc.
Now Hiring! 
Marketing Support - Phones 
Accepting applications until 10/30/2025
 

Job Description: Why you and why us?  
Support and maintain operational functions pertaining to the sales, service, and furniture departments

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive

• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.
 

Essential Functions: The nuts and bolts

• Process Direct Ship requests and work directly with vendors to fulfill customer orders
• Order management and tracking of orders through the Aging report process
• Assist in resolving customer service issues that have been raised by Inventory Management, our vendors, or through the auditing process
• Audit orders to determine product trends and issues
• Responsible for swift resolution of critical order issues  
• Responsible for the identification of vendor-shipped SKU issues that are impacting order fulfillment
• Complete customer call-outs as assigned
• Perform other duties as assigned

Qualifications: What you need to apply
 

• High School Diploma, GED, or equivalent experience.  Associates/Bachelors degree preferred
• Data mining and technical background is a plus 
• Strong decision-making and problem-solving skills
• Possess strong interpersonal skills, superior oral communication skills, and a professional phone manner
• Computer literate with the ability to type 35 wpm
• Must be meeting all essential functions
• PC literate with the ability to work in and Excel

Important Facts:

• This is a Seasonal, Full-Time, non-exempt level position requiring a 40-hour schedule 
• Must complete an Excel assessment fo consideration  
• Hours and schedule - Monday - Friday - 7:30 am - 4:00 pm PST