Williams-Sonoma Inc. 
Product Information - E-Commerce 
 

Job Description: Why you and why us?

This position is responsible for overseeing complex projects at a Leadership level. You will provide coaching and feedback to associates when needed.
 

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive

• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.
 

Essential Functions: The nuts and bolts

• Be a visible and accessible resource for Product Information associates including answering SKU setup related questions, clarifying SOP’s, and providing guidance as needed
• Proactively communicate care center, brand, policy and procedure information/updates to associates
• Lead through example by performing department tasks safely, correctly, and quickly; demonstrating integrity and acting in a responsible and accountable manner
• Track potential performance and coaching trends
• Establish and maintain effective relationships with associates, peers, and managers within the organization
• Perform other duties as assigned

Qualifications: What you need to apply

• Strong interpersonal skills including a solid “team player” orientation
• Ability to work effectively and cooperatively as a team with other associates, supervisors and managers
• Demonstrated flexibility, adaptability, independent decision-making skills and effective problem-solving skills
• Working knowledge of computers, Internet and Microsoft Office applications
• Effective communication (verbal and written) and the ability to foster open communication between associates
• Prior experience in Product Information or Merchandise Operations preferred

Important Facts:

• This is a Full Time, non-exempt level position requiring a 40-hour schedule.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com