Job Description: Why you and why us?

As the Product Information Supervisor you will collaborate with vendors, corporate partners for new and updated product information while leading a team and coaching them to department success! You Ensure that written communication of Product Information is accurate and consistent across multiple channels of distribution while maintaining a great relationship with our corporate contacts.

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive

• Empathize and show effort: Because we care

Essential Functions: The nuts and bolts

• Supervise a team of associates; motivate, counsel, and coach assigned staff

• Implement corporate work rules regarding established departmental policies

• Continually develop and train assigned group

• Resolve any escalated customer issues

• Ensures information for all merchandise is accurate and consistent with brand standards on the various websites

• Track and make recommendations for edits to existing product information

• Keep ongoing relationship with vendors and corporate partners for new and updated product information

Qualifications: What you need to apply

• Bachelor degree in business related field or equivalent experience.

• 3-5 years call center/sales/service experience, including 1-2 years with lead or supervisory responsibility.

• Strong supervisory, communication (verbal and written), customer service and sales skills.

• Demonstrate time management, prioritization and multi-tasking skills

• Technical editing or other proofreading and quality assurance background preferred

• Ability to understand customer perspective, through own online shopping experience, or other experience

• Strong, working knowledge of Producteev and MMT systems, or similar systems, preferred