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Openings >> Customer Service Associate - Rejuvenation team
Customer Service Associate - Rejuvenation team
Summary
Title:Customer Service Associate - Rejuvenation team
ID:224125
Locations:Las Vegas, NV, US
Description

Williams-Sonoma, Inc.

Customer Service Associate - Rejuvenation Team
Work in Center!

 

About your role and the team

 

Serve as the primary after-sale customer contact; independently solve a variety of challenges with limited supervision while consistently providing excellent customer service on a small, exclusive in-center team for one of the fastest growing brands in the company.

 

Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality
  • Make it personal: Take ownership
  • Inspire customer loyalty: Give them a reason to come back
  • Listen Carefully: Be attentive
  • Empathize and show effort: Because we care

 

You’re excited about this opportunity because you will...

 

  • Provide shipping information on customer orders
  • Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
  • Provide product information to customers
  • Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma. Inc. guidelines
  • Interact with various departments on customers’ behalf
  • Process written correspondence
  • Perform special tasks and non-phone projects to support the department as assigned
  • Complete other duties as assigned
  • Assist with Sales and Service calls


Why you will love working at Williams-Sonoma, Inc.

 

  • We’re a successful, fast-growing company with an entrepreneurial vibe
  • A technologically and data-driven business
  • Comprehensive health benefits and perks
  • We’re at the forefront of tech and retail, redefining technology for the next generation
  • We’re passionate about our internal and external clients and live/breathe the client experience
  • We have a recognition program unlike any other
  • A smart, experienced leadership team that wants to do it right and is open to new ideas
  • We believe in autonomy and reward taking initiative
  • We have fun!
  • Pay = $12.00/hr
  • Training starts 9/16/2019 at the Las Vegas Call Center

 

We’re excited about you because...
 

  • You want to work in the Las Vegas Call Center - Located at 10000 Covington Cross Dr, Las Vegas, NV 89144
  • You have a minimum of 1 year Customer Service experience. Call center experience is highly considered 
  • You have strong knowledge of computers, internet programs and Microsoft product lines
  • You demonstrate flexibility, adaptability, independent decision making and problem solving skills.
  • You're tech savvy with ability to pick up new systems quickly

 

Technical Competencies required:

 

  • Proficiency with Microsoft SharePoint and Office applications
  • Solution-oriented and desire to drive improvement
  • Strong relationship-building skills; with ability to adapt with a diverse clientele

 

This role is not eligible for Visa sponsorship or relocation assistance.

 

Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Alternatively, you can apply to this job using your profile on one of the following sites:


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