Williams-Sonoma Inc.
Project Manager
 

About the Team

You will be part of the Operations team responsible for improving internal and external customer based technology tools for the Williams-Sonoma customer care centers. Ultimately, we support all aspects of the business including operations, finance, supply chain and retail operations.  
 

About the Role

Manage cross-center tactical, functional and brand projects. Oversee third party vendor relations and contracts. 

You're excited about this opportunity because you will...

• Manage large/complex projects from concept to development and implementation by ensuring major project activities, milestones and deliverables are planned and tracked and progress is accurately reported using standard project instrumentation
• Identify operational issues and research root-causes to develop and implement new business controls
• Develop reporting for management to identify operational issues; provide reporting summaries for business and action plans
• Partner with the care center teams and business partners to determine solutions to identified problems
• Maintain high level of service to internal and external customers
• Perform other duties as assigned

Why you will love working at Williams-Sonoma, Inc.

• We're a successful, fast-growing company with an entrepreneurial vibe
• A technologically and data-driven business
• Competitive salaries and comprehensive health benefits
• We're at the forefront of tech and retail, redefining technology for the next generation
• We're passionate about our internal and external clients and live/breathe the client experience
• We have a recognition program unlike any other
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative
• We have fun!

We're excited about you because...

• Bachelors degree in Business Administration, MIS or related education
• Strong knowledge of both theoretical and operational methods of project management
• PMP certification preferred
• Experience with process documentation, business requirements and system implementations
• Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels
• Strong competencies in planning, project management, and organization with the ability to lead multiple projects while maintaining a focus on quality

• 2+ years of Project Management or Business Analytics experience required
• ERP knowledge and implementation understanding
• Experience in distribution center or contact center environments
• Salesforce, Data Management software is a plus 

*Williams-Sonoma is an equal opportunity employer