Williams-Sonoma Inc. 

  Customer Service Representatives – On Site Only
Now hiring Full-Time staff until May 2025
Las Vegas, NV 

Why Join Us?

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment where problem-solving and integrity are valued? We’re looking for dedicated Customer Service Associates to join our remote team! In this role, you’ll provide world-class support, resolve inquiries efficiently, and be a brand ambassador.

If you love helping people, finding solutions, and making a real impact, this role is for you!

Your Day to Day (Essential Functions):

✅ Customer-Focused Support

• Serve as the first point of contact for customer inquiries via phone
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

✅ Problem-Solving & Ownership

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

✅ Service with Integrity

• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.

✅ Collaboration & Continuous Growth

• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

What We Offer:

✨ Competitive pay range starting at $17.00/hr 
✨ Recognition based incentives and bonuses
✨ Paid time off, Medical Benefits, Life Insurance w/ company match 401k 
✨ Career advancement opportunities and professional development
✨ Employee discounts and perks (up to 40% off most products and brands) 

What We’re Looking For:

✨ 1+ years of customer service experience (retail, call center, or hospitality preferred) 
✨ Strong communication skills - Ability to de-escalate and resolve issues professionally 
✨ Problem-solving mindset - You think fast and adapt quickly 
✨ Integrity and reliability - You do the right thing, even when no one is watching 
✨ Comfortable working in a fast-paced environment with performance goals 
✨ Tech-savvy - Ability to navigate multiple systems and multitask efficiently