JOB POSTING ALERT

Customer Service Coordinator II 
Braselton, GA (on-site only) 
Applications will be considered from December 16th - December 22nd 

 

POSITION SUMMARY:

The Home Delivery Customer Service Coordinator II will provide daily operations to support the Operations Manager and team at the Home Delivery HUB.
 

PRIMARY FUNCTIONS:

• Ensuring the proper execution of daily scheduling needs of multiple customer orders
• Apply one email/zoom call resolution for customer escalated matters and support dedicated customer email boxes
• Perform all scheduling functions in a high-volume environment for all WSI product brands
• Supports multiple HUB Operations in different regions within the Supply Chain Operations
• Confirming customer delivery windows utilizing all WMS systems as well as updating customer contact information
• Handle dedicated email lines within 24-48 hours of contact/escalation
• Research customer inquiries and provide resolution within established timeframes
• Support and assist with Special Projects as assigned, including handle overflow coverage as needed
• Meet or exceed assigned B2B Logistics metrics as established by Ops. Manager and department KPIs
• Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
• Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
• Coordinators are expected to provide updates to internal and external customers regarding project/order status. They must be able to format their requests or responses with respect to the setting – removing emotion, utilizing proper grammar, and staying organized.
• Other duties as deemed necessary

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent
• Excellent attendance and willingness to be part of a team – performing whatever duties as assigned
• 6 months combined work experience and demonstrated knowledge within Warehouse Management Systems 
• Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
• MS Office Proficient: Outlook & Word – Basic to Intermediate; Excel – Intermediate to Advanced Skills highly preferred
• After in instruction, Coordinators are expected to build tables in Excel that comply with our templates and may be altered to meet customer’s needs. They will be exporting data and scrubbing it to reflect accurate and clean information.
• Strong Communication Skills (Written and Verbal)

PREFERRED QUALIFICATIONS:

• Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams
• Acquired/Demonstrated WSI product knowledge for all Brands is preferred
• Supply Chain Background
• Coordinators need to be comfortable with the flow of logistics and operations, with relation to facility location.
• Comfortable with managing multiple software systems
• Starting pay is $16.50/hr with optional medical benefits, 401k match, PTO and vacation benefits

Important Facts:

• This is a Full-Time, non-exempt level position requiring a 40-hour schedule
• Monday - Friday, hours TBD based off business need
• Position is located at the Braselton, GA DC and candidates must live within reasonable commute for consideration