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Openings >> Full Time Seasonal Customer Service Rep - Work From Home Possible
Full Time Seasonal Customer Service Rep - Work From Home Possible
Summary
Title:Full Time Seasonal Customer Service Rep - Work From Home Possible
ID:TX - 1077
Locations:The Colony, TX, US
Description
Williams-Sonoma, Inc.
The Colony, TX Customer Care Center

Full-Time Seasonal Customer Service Representative
*In-Center & Work-From-Home Opportunities Available*

**ONSITE TRAINING IS REQUIRED FOR IN-CENTER AND WORK FROM HOME POSITIONS**
Please be advised that we are only able to support agents located within the DFW Metroplex
 
The hours of operation for our Customer Care Center are:
7am - 9pm, Monday – Sunday
 
 
The Full-Time Seasonal Customer Service representative is our front line expert in solving our customer’s concerns and building lasting customer loyalty.  Our CSRs accomplish this by providing customers with world class customer service through confident resolutions for returns, replacements, credits, status of their order, placing orders, and other aspects of customer service. 

PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).
Our Seasonal Full-Time Customer Service Associates work up to 50 hours per week (Extra Overtime Available) and enjoy the following benefits:
  • 40% Discount on most merchandise!
  • Fun contests / reward and recognition programs
  • Growth / Promotional Opportunities
  • Paid Training onsite
  • Casual Dress Environment
  • Pay  = $11.00/hr
TRAINING:
Our training is a classroom style learning environment for 4 weeks located in The Colony, TX.  Excellent attendance is mandatory in order to keep up with the class and to obtain all of the material to successful do the job.  Below are the training days/hours:

TRAINING CLASS:  10.17.16 - 11.11.16 
Monday - Friday, 10am - 7:30pm

WORK FROM HOME:
We offer the opportunity to work from the comfort of your own home after Training!!  Save money on gas, eliminate your daily commute and have more time to spend with family during non-work times!!  On occasion our Work From Home associates must come to the Care Center for meetings or training with advanced notice.  Due to this requirement, candidates must live within the DFW Metroplex.  Some of the basic requirements to work from home are the following: 
  • Desktop computer or laptop with high speed internet
  • Home phone or cell phone with a compatible headset. 
 
Please refer to the application for all requirements to see if you qualify.  The other option is to work in the Care Center for those that do not meet the Work from Home requirements or prefer to work at the location.
 
JOB RESPONSIBILITIES:
  • Address customer questions and concerns regarding product and delivery information
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
  • Perform other duties as assigned
GENERAL REQUIREMENTS/QUALIFICATIONS
  • Ability to navigate through multiple systems and internet pages
  • Ability to talk and type with strong data entry skills
  • High school diploma or GED
  • 1 – 2 years previous customer service experience is preferred
 
Note:  Candidates must complete the online application and assessments in order to be considered for the position.
 
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
 
 
This opening is closed and is no longer accepting applications
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