Williams-Sonoma Inc.  

Virtual Design – Supervisor   

Job Description 

As a Supervisor supporting the Virtual Design Chat team, you’ll get the opportunity to stay creative with our customers along with helping guide the group to departmental goals. From the involvement of training new hires to getting the insight on design initiatives, you’ll be a crucial component to the success of growing this exciting department.  
 

About the Team 

You will inspire customers to express themselves in their home. You will bring the design and shopping experience to a seamless close as you assist customers and complete sales in a virtual environment. Our mission is to enhance the quality of our customers’ lives at home and we put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. 

Your Journey in Continued Learning 

• Individual development plans and career pathing conversations 

• On-going performance appraisals 

• Cross-brand and cross-functional career opportunities 

• Online learning opportunities through brand specific resources and WSI University 

• Leadership development opportunities 

 
Responsibilities 

•  Assist Design staff in the day-to-day operations of communicating new brand initiatives, up skilling new hires, punch correction and schedule oversight while supporting staff to achieve business objectives and goals.
•  Coach designers when updated design programs and tool enhancements are implemented.
•  Achieve and exceed established sales and productivity goals
•  Utilize exemplary world class service standards to assist customers with design services across the WSI family of brands
•  Foster an environment in center focused on communication, collaboration and teamwork
•  Uphold P&P and assist GM in coaching conversations in person as needed.
•  Demonstrate superior product knowledge, including features and benefits of the entire product assortment in all brands
   

Qualifications 

• 1-2 years of staff supervisory experience preferred 
• Strong communication and customer follow-up skills 
• Ability to complete and coordinate complex large orders across multiple brands 
• Experience in working with the elements of design preferred 
• Proven ability to prioritize and handle multiple tasks simultaneously 
• 1-2 years of customer service and retail sales experience or interior design (specialty retail preferred, but not required) 
• Advanced creative design skills and virtual consultation experience preferred
• We do require to complete our pre-employment assessment for consideration. Please follow here:  https://www.ondemandassessment.com/link/index/JB-8DC6G1E1M?u=1087475
   

Physical Requirements 

• Must be able to be able to remain in a stationary position, often standing or sitting for prolonged periods (in an office setting) 
• Must be able to communicate with others to exchange information 
• Must be able to engage in repeating motions that may include the wrists, hands and/or fingers 

Our Mission Around Diversity, Equity & Inclusion 

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated. 

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration 

This role is not eligible for relocation assistance. 

Williams-Sonoma, Inc. is an Equal Opportunity Employer.