Title: | Customer Service Associate - Rejuvenation |
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ID: | 224829 |
Locations: | Las Vegas, NV, US |
Customer Service Associate - Rejuvenation Team
*In center opportunity only*
About your role and the team
Serve as the primary after-sale customer contact; independently solve a variety of challenges with limited supervision while consistently providing excellent customer service on a small, exclusive in-center team for one of the fastest growing brands in the company.
Job Duties: Your day to day
- Solve the problem efficiently: Quick with quality
- Make it personal: Take ownership
- Inspire customer loyalty: Give them a reason to come back
- Listen Carefully: Be attentive
- Empathize and show effort: Because we care
You’re excited about this opportunity because you will...
- Provide shipping information on customer orders
- Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
- Provide product information to customers
- Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma. Inc. guidelines
- Interact with various departments on customers’ behalf
- Process written correspondence
- Perform special tasks and non-phone projects to support the department as assigned
- Complete other duties as assigned
- Assist with Sales and Service calls
Why you will love working at Williams-Sonoma, Inc.
- 40% Discount on most merchandise!
- Monthly performance bonuses up to $500!
- $250 bonuses for referring friends and family!
- $300 bonus for perfect attendance during the holidays!
- Fun contests / rewards and recognition programs
- Paid Training from the comfort of your home
- Overtime, overtime, overtime
- Pay = $15.00/hr
We’re excited about you because...
- You have a minimum of 1 year Customer Service experience.
- You have strong knowledge of computers, internet programs and Microsoft product lines
- You demonstrate flexibility, adaptability, independent decision making and problem solving skills.
- You're tech savvy with ability to pick up new systems quickly
- You want to work in our center
Technical Competencies required:
- Experience in a remote setting
- Proficiency with Microsoft SharePoint and Office applications
- Solution-oriented and desire to drive improvement
- Strong relationship-building skills; with ability to adapt with a diverse clientele
This role is not eligible for Visa sponsorship or relocation assistance.
Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.