Customer Service Representative II
Summary
| Title: | Customer Service Representative II |
|---|---|
| ID: | 1082 |
| Locations: | Phoenix, AZ |
Description
WILLIAMS-SONOMA, INC.
Est. 1956
SEEKING SEASONAL CUSTOMER SERVICE II ASSOCIATES –
WORK FROM HOME!
Looking for a seasonal opportunity but don't want to commit to a demanding retail schedule? Williams-Sonoma's premier Customer Care Center is expanding in your area and we want you to represent us!! From competitive pay, fun culture, flexible schedules and huge discounts, why not work for the best during the holidays?!
PRIMARY FUNCTIONS:
- Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
- Extend specials to telephone customers
- Address customer questions and concerns regarding product and delivery information
- Cross sell for maximum customer/company benefit
- Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
- Check inventory database and issue replacements and/or credit customers for damages/defective merchandise
- Perform other duties as assigned
- 40% Discount on most merchandise!
- Fun contests / reward and recognition programs
- Paid employee referral program
- Paid Training onsite
- Pay= $15.00/hr
- Our Work From Home Associates must be tech savvy with the ability to maintain your home office, basic troubleshooting of software and restart programs. Must be proficient in switching between multiple programs and windows within those programs.
- Provide a distraction free, ergonomically satisfactory work environment.
- Desktop computer or laptop with high speed internet
- Home phone or cell phone with a compatible headset.
- Further requirements are listed within the application
QUALIFICATIONS:
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
- High School Diploma or GED
- Independent decision making and problem solving skills
- Possess strong interpersonal skills, superior oral communication skills and a professional phone manner
- 3 years of customer service experience
TRAINING SCHEDULE: MONDAY NOVEMBER 14TH - FRIDAY DECEMBER 9TH - 5:00 AM - 1:30 PM (OFF SATURDAY & SUNDAY)
OR
2:00 PM - 10:30 PM (OFF SATURDAY & SUNDAY)
TRAINING FACILITY LOCATION: LOCATED NEAR THE AIRPORT
OR
2:00 PM - 10:30 PM (OFF SATURDAY & SUNDAY)
TRAINING FACILITY LOCATION: LOCATED NEAR THE AIRPORT
*Must be a local resident of the Phoenix metropolitan area
Excited about the opportunity? Candidates must complete the online application and assessments in order to be considered for the position.Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
This opening is closed and is no longer accepting applications
