Virtual Design Chat Consultant 

POST DATE:  11/14/2024               END DATE:  12/07/2024
 

Job Description
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. This position is based out of our Las Vegas, NV Customer Care building.

About the Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

What Benefits do you offer?

• 40% Discount on most merchandise!
• Fun contests / rewards and recognition programs
• Paid Training from the comfort of your home
• Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
• Pay = $21.00/hr *In Center rate only! Compensation may differ due to individual state wage requirements*

Responsibilities

· Utilize design expertise to assist clients in virtual consultations through our design chat platform regarding the design of their living spaces to drive sales
· Ability to maintain multiple clients and projects sequentially 
· Achieve and exceed established sales and productivity goals
· Utilize exemplary world class service standards to assist customers with design services across the WSI family of brands
· Demonstrate superior product knowledge, including features and benefits of the entire product assortment in all brands
· Must have the capability to assist clients with a large variety of complex projects from decor to multiple room residential spaces. 
 
Qualifications

· Strong communication and customer follow-up skills
· Ability to complete and coordinate complex large orders across multiple brands
· 3+ months Interior Design experience required
· Proven ability to prioritize and handle multiple tasks simultaneously
· Must have a strong understanding of furniture function and materials 
· Must have proficient computer skills, grammar and accuracy while working with clients 
· Design Sales experience required (prefer furniture)
· Space planning or virtual consultation experience preferred (ie room planning, mood boards etc) 
 
Physical Requirements

· Must be able to be able to remain in a stationary position, often standing or sitting for prolonged periods (in an office setting)
· Must be able to communicate with others to exchange information
· Must be able to engage in repeating motions that may include the wrists, hands and/or fingers
 

Important Facts: MUST HAVE THESE FOR CONSIDERATION

• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
• MUST be willing to commute to our Las Vegas Call Center, where all equipment is provided to work within our care center