Williams-Sonoma Inc. 

Now hiring Customer Service Coordinators! 

Training starts Monday February 24th!

Job Description: Why you and why us?

Who are our Customer Service Coordinators? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive
• Emphasize our effort: Because we care

What Benefits do you offer?

• 40% Discount on most merchandise!
• Fun contests / rewards and recognition programs
• Growth / Promotional Opportunities
• Paid Training
• Overtime, overtime, overtime
• Pay = $13.50/hr

Essential Functions: The nuts and bolts

• · Use internal scheduling systems to coordinate delivery and pick- up of Williams- Sonoma brand merchandise.
• · Address customer questions and concerns regarding product and delivery information.
• · Communicate via telephone and email with our regional delivery centers to obtain delivery information on behalf of our customers.
• · Perform other duties as assigned.

Qualifications: What you need to apply

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

• Ability to complete mandatory paid training for 1 week - 100% attendance is required
• Position will be held at the Braselton, GA call center - THIS IS NOT WORK FROM HOME
• Day shifts and nights shifts are available so please indicate your preference if chosen during your interview