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Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Customer Service Coordinator
Customer Service Coordinator
Title:Customer Service Coordinator
Locations:Atlanta, GA

Williams-Sonoma Inc. 

Now hiring Customer Service Coordinators! 

Training starts Monday February 24th!


Job Description: Why you and why us?

Who are our Customer Service Coordinators? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.


Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality
  • Make it personal: Take ownership
  • Inspire customer loyalty: Give them a reason to come back
  • Listen Carefully: Be attentive
  • Emphasize our effort: Because we care


What Benefits do you offer?

  • 40% Discount on most merchandise!
  • Fun contests / rewards and recognition programs
  • Growth / Promotional Opportunities
  • Paid Training
  • Overtime, overtime, overtime
  • Pay = $13.50/hr


Essential Functions: The nuts and bolts

  • · Use internal scheduling systems to coordinate delivery and pick- up of Williams- Sonoma brand merchandise.
  • · Address customer questions and concerns regarding product and delivery information.
  • · Communicate via telephone and email with our regional delivery centers to obtain delivery information on behalf of our customers.
  • · Perform other duties as assigned.


Qualifications: What you need to apply

  • High School diploma or GED
  • 1 – 2 years previous customer service experience
  • Experience in a performance-based or metric-driven environment
  • Strong ability to communicate both verbally and written with capable data entry skills



  • Ability to complete mandatory paid training for 1 week - 100% attendance is required
  • Position will be held at the Braselton, GA call center - THIS IS NOT WORK FROM HOME
  • Day shifts and nights shifts are available so please indicate your preference if chosen during your interview 






This opening is closed and is no longer accepting applications
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