INTERNAL JOB POSTING ALERT

POST DATE:  9/3/2025              END DATE: 10/03/2025

POSITION: ICS/Border Free - Seasonal
LOCATION: All-Sites 
DEPARTMENT: International Customer Service
SALARY GRADE: 5 - Wage starts at $15/hr and may increase based on merit, tenure and geographic location     
REPORTS TO:  ICS Supervisor

Job Description: Why you and why us?
Working with our international customers, you'll get a glimpse into different cultures while learning a new side of the service business that is fun yet challenging. As an ICS/Border Free associate, you will provide first-line contact to customers residing and ordering outside the United States via phone or email.

Job Duties: Our commitment to our customers 

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive 

• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.

Essential Functions: The nuts and bolts

• Provide first-line customer service to customers residing and ordering outside the United States
• Ability to resolve complex customer issues and inquiries with high standards for excellence in Customer Service
• Research information and possess good judgment to resolve customer issues within WSI policies and procedures
• Strong Verbal and Written Communication skills
• Maintain confidentiality and professionalism at all times
• Perform other duties assigned by leadership

Qualifications: What you need to apply

• Ability to work effectively and cooperatively as a team with other associates, supervisors, and managers
• Demonstrated flexibility, adaptability, independent decision-making skills, and effective problem-solving skills
• Strong knowledge of computers, Internet, and Microsoft
• Foreign language fluency preferred but not required
• Advanced MS Office, PC, internet navigation, and internet troubleshooting skills to support customer technical difficulties
• Experience with Excel, Word, Outlook, Access, and AS400
• Must be FSA trained
• 1 year Customer Service Experience

Important Facts:

• This is a Seasonal, Full Time and Part Time, non-exempt level position requiring a 40-hour schedule
• Hours and schedule - 6 am - 2:30 pm PST / 7 am - 3:30 pm PST / 10:30 am - 7:00 pm PST - Various days off
• Training: 9/29/25 thru 10/10/25 from 7:00AM – 3:30PM PST

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months.  Applicants must have the minimum required work experience for the position, as stated in the job posting.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS