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Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
*Business Sales I
Summary
Title:*Business Sales I
ID:226036
Locations:All sites
Description

INTERNAL JOB POSTING ALERT

POST DATE:  6/29/2026        END DATE:  7/23/2026

POSITION: Business Sales I Associate - Full Time / Part Time
LOCATION: All-Sites
DEPARTMENT: Business Sales
SALARY GRADE (5): Minimum pay starts at $15/hour ($17 in-center), with actual rates varying by tenure and location; associates making lateral moves will not have their base pay reduced.
REPORTS TO: Business Sales Supervisor

 

Job Description: Why you and why us?

What if your next career move helped furnish luxury hotels, wellness destinations, retail spaces, and even cruise ships? Our Business-to-Business team is growing fast,
and we're looking for people who are excited to help Trade Members bring bold ideas and beautiful spaces to life. Join the team behind our rapidly growing Business-to-Business
division and play a key role in bringing our iconic furniture to life in extraordinary places.
Big projects. Beautiful products.
Endless opportunities. Come build with us.


Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality
  • Make it personal: Take ownership
  • Inspire customer loyalty: Give them a reason to come back
  • Listen Carefully: Be attentive
  • Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.
 

Essential Functions: The nuts and bolts

  • Answer incoming phone calls related to sales orders, registration, business gift, retail, and customer service.
  • Follow through with customers or retail store representatives on order, product, or customer service issues
  • Identify Document’s for trade eligibility.
  • You have the foundation! Your furniture service skills will be utilized in the same aspects. 
  • Other duties as assigned


Qualifications: What you need to apply

  • High School Diploma, GED, or equivalent experience
  • 6 months of WSI care center experience preferred
  • Must be analytical with the ability to handle ambiguity
  • 1-2 years prior customer service or related experience
  • Microsoft Excel knowledge a plus
  • Must be Furniture trained


Important Facts:

  • This is a Full Time, non-exempt level position 
  • Must be able to commit to schedules below 
  • Schedule needs: 6 am - 2:30 pm PST - 9:30 am - 6 pm PST (various days off)
 

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com

 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS

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