| Title: | *Business Sales Supervisor |
|---|---|
| ID: | 225847 |
| Locations: | All sites |
INTERNAL JOB POSTING ALERT
POST DATE: 6/16/2025 END DATE: 6/23/2025
POSITION: Business Sales Supervisor
LOCATION: All Sites
DEPARTMENT: Service
SALARY GRADE: 17 - Compensation starts at $43,888/yr and may increase based on tenure and or merit.
REPORTS TO: Business General Manager
Job Description: Why you and why us?
If you have a passion for leadership and customer service, this may be the role for you! As a Business Sales Supervisor, you will supervise a team of associates by motivating, counseling, and coaching assigned staff. You will continually develop and train assigned groups, monitor B2B operations, and assist where necessary. You will provide guidance to assigned groups on resolving complex customer issues, as well as personally resolve highly escalated customer concerns.
Job Duties: Your day to day
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Solve the problem efficiently: Quick with quality
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Make it personal: Take ownership
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Inspire customer loyalty: Give them a reason to come back
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Listen Carefully: Be attentive
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Empathize and show effort: Because we care
Develop a People First culture that allows associates to grow and succeed.
Essential Functions: The nuts and bolts
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End-to-end management of B2B and corporate gifting program
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Coordinate with internal teams and network partners to support B2B initiatives
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Provide timely customer service to consumers, our trade contacts, and B2B customers
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Implement corporate work rules regarding established departmental policies
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Continually develop and train an assigned group
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Resolve any escalated customer issues
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Monitor department operations and assist where necessary
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Act as liaison between schedulers, timekeepers, and associates
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Facilitate team meetings and regular one-on-one meetings with associates
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Complete other duties as assigned
Qualifications: What you need to apply
- Minimum 1 year care center experience required
- B2B business experience preferred but not required
- Prior leadership within the care centers is a plus
- Prior Salesforce experience is preferred
- 1 year call center/sales/service experience, preferred 1year in leadership capacity
- Strong supervisory, communication (verbal and written), customer service and sales skills.
- Experience in training, team building, and coaching
- Highly detail oriented with excellent organizational and analytical skills
- Strong customer service skills, specifically via email and telephone
- Must have strong integrity and able to maintain a high level of confidentiality
- Capable of juggling multiple projects simultaneously with the ability to prioritize and manage time effectively
Important Facts:
- This is a Full Time, Exempt-level position requiring flexibility up to and beyond 40 hours per week.
- Work schedule subject to vary based on business needs
- Las Vegas on site leadership presence required
TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.
Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS
