Title: | *Concierge - Phones |
---|---|
ID: | 225857 |
Locations: | All sites |
INTERNAL JOB POSTING ALERT
POST DATE: 7/8/2025 END DATE: 7/15/2025
POSITION TITLE: |
Care Center - Concierge Phones |
STATUS: |
Full-Time, Non-Exempt Position |
DEPARTMENT: |
3031 |
GRADE: |
5 - Starting wage is $15/hr. May increase depending on location, merit, and tenure |
LOCATION: |
All sites |
REPORTS TO: |
Operations Manager |
POSITION SUMMARY:
The Concierge Phones Coordinator will be the first line of contact for Concierge customers as orders flow through supply chain resulting in an optimal experience for WSI clients.
PRIMARY FUNCTIONS:
- Handle all incoming calls to the Concierge Dept. providing general information and high-level order details.
- Excellent organization, time management and detail-oriented skills are a must for this position.
- Perform all scheduling functions in a high-volume environment for all WSI product brands.
- Ensuring the proper execution of daily scheduling needs of multiple customer orders
- Apply one call resolution for our customers, utilizing our team database and Knowledge Base to support incoming inquiries.
- Confirming customer delivery windows utilizing various WMS as well as updating customer contact information
- When scheduling, research customer inquiries and provide resolution within established time frames.
- Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
- Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards.
- Other duties as deemed necessary
MINIMUM QUALIFICATIONS:
- High School diploma or equivalent
- Excellent attendance and willingness to be part of a team – performing whatever duties are necessary
- 6 months of prior customer service or call center experience
- 6 months combined work experience and demonstrated knowledge of all systems (i.e. HubWm, SanFran, PKMS, CCUI, etc.), or other equivalent systems.
- MS Office Proficient: Outlook & Word – Basic to Intermediate; Excel – Intermediate skills required.
- Must possess professional phone etiquette, soft skills, and effective communication for all calls.
- Ability to multitask using multiple systems to achieve one-in customer call resolution
- Acquired/Demonstrated WSI product knowledge for all Brands
- Strong written and verbal communication skills necessary
- Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
- Flexible to work overtime as needed.
Important Facts:
- This is a Full-Time, non-exempt position requiring 40 hours a week
- Growth opportunity can occur within the department or outside of the department as WSI provides an array of lateral and promotional opportunities based on transferable skills and previous experience.
TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.
Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS