Internal Job Posting Alert
POST DATE:  9/16/2025             END DATE: 9/30/2025
 

POSITION: Data Specialist - Returns and Replacements  

LOCATION: All-Sites 

DEPARTMENT: Omni Pricing 

SALARY GRADE: 8 - Compensation from $17.25/hr - may increase due to tenure, merit and geographic location 

REPORTS TO: General Manager

Job Description: Why you and why us?
The Returns/Replacement Data Team sits in the center of the action and is responsible for one of the most critical functions in our business: analyzing trends to reduce return/replacement cost thus maximizing business profitability. The Returns/Replacement Data Team is made up of individuals with meticulous attention to detail, a desire to make an impact, and the willingness to step in and solve problems when they arise. As part of the day-to-day operations, the team works closely with our corporate partners, sourcing, quality assurance, and supply chain teams to ensure that data is presented in the most accurate fashion possible. 
Using Power BI, and Excel, the Specialist is responsible for reporting and reviewing all returns/replacements for all our brands. Daily activities will range from finding root causes for system issues to preparing PowerPoint decks for presentation to corporate partners. The Specialist will move with ninja-like precision (through systems, kudos if you’re that agile!) while analyzing and troubleshooting any issue related to return reasons. You will be the team’s key problem solver who loves nothing more than cracking a good riddle and identifying when something in the data seems inconsistent.

Williams-Sonoma's commitment to the customer: 

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive

• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.

Essential Functions: The nuts and bolts

• You can make an impact! You are part of a team that controls costs in one of our biggest cost buckets
• Develop a sense of ownership over the return channels
• Work closely with our corporate partners to move the business forward
• Enjoy solving puzzles and finding answers to the hard problems
• Get your blood pumping by making data tell a compelling and accurate story

Qualifications: What you need to apply

• Bachelor degree in STEM, Economics, or Supply Chain Management field or equivalent experience is a plus 
• Previous experience in data quality, developing ad hoc reports, and presenting
• Logistics background or general understanding of supply chain and how it works
• E-commerce or Retail experience highly preferred
• MS SQL is a plus 
• You are a list maker and checking off boxes gives you extreme satisfaction
• You are driven to ask “why” when you see something odd
• Attention to detail is written in your genetic code
• Advanced skill with Excel (complex formulas, simple macros, complex graphs, pivot tables)
• Proficient in other Microsoft Office applications, especially Word, Outlook, and PowerPoint
• A firm grasp of mathematics (algebra, basic statistics)
• Experience with data visualization software (Tableau, Power BI)

Important Facts:

•  This is a Full-Time, Non - exempt position requiring a 40-hour schedule
• Hours and schedule - Varies w/ (Sat/Sun off) 
• Excel assessment is required for consideration