POSITION: Carebot Senior Lead - Seasonal

LOCATION: All-Sites

DEPARTMENT: Furniture

SALARY GRADE: 7 - Starting salary is $16.50 / hr and may increase due to tenure, and or location wage requirements

REPORTS TO: Floor Supervisor

Job Description: Why you and why us?

As a Carebot Senior Lead, you would be responsible for providing guidance to our Furniture and Service associates as they handle customer service orders, and you will provide coaching and feedback to associates as needed. You will be responsible for resolving complex customer service issues that may have escalated to a Leadership level.

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive

• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.

Essential Functions: The nuts and bolts

• Be a visible and accessible resource for Furniture and Service Associates including answering product-related questions, clarifying SOPs, and providing guidance as needed
• Proactively communicate care center, brand, policy, and procedure information/updates to associates
• Lead through example by performing department tasks safely, correctly, and quickly; demonstrating integrity and acting in a responsible and accountable manner
• Track potential performance and coaching trends
• Establish and maintain effective relationships with associates, peers, and managers within the organization
• Perform other duties as assigned

Qualifications: What you need to apply

• 1 year of WSI Care Center experience is REQUIRED
• Strong interpersonal skills including a solid “team player” orientation
• Ability to work effectively and cooperatively as a team with other associates, supervisors, and managers
• Demonstrated flexibility, adaptability, independent decision-making skills, and effective problem-solving skills
• Working knowledge of computers, Internet, and Microsoft Office applications
• Effective communication (verbal and written) and the ability to foster open communication between associates

Important Facts:

• This is a Seasonal, Full-Time, non-exempt level position requiring a 40-hour schedule
• Hours and schedule - TBD

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.


Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTION