POSITION:  Performance Analyst - Que - Seasonal
LOCATION: All Sites
DEPARTMENT: Service
SALARY GRADE: 9 
REPORTS TO: Service Supervisor

Job Description: Why you and why us?
Provides analytical and specialized administrative support to Lead Line - Carebot of complex details and advanced administrative duties. Maintain database and reporting for finance. Evaluate confidential information and provide reports to senior management.
 

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive

• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.

Essential Functions: The nuts and bolts

• Executes special or continuous research and data analysis tasks
• Analyzes problems, determines approach, compiles and analyzes data and prepares reports/recommendations
• Coordinates activities between departments and outside parties
• Contacts company personnel at all organizational levels to gather information and prepare reports
• Work is of a critical or confidential nature
• Assignments may be found in various functional areas
• Maintain an open line of communication between supervisors and managers for resolution of issues; foster a People First environment
• Takes initiative to create solutions to problems and be able to execute them by using the appropriate channel of communication and team involvement
• Complete other duties as assigned

Qualifications: What you need to apply

• Strong interpersonal skills and customer service experience are a must
• Must have exceptional attention to detail
• Strong analytical capabilities with a background in an operational-type role preferred
• Strong computer knowledge and practical experience with Microsoft Office Suite
• Advanced Excel skills required
• Must have at least 2 years experience working in an office environment with strict deadlines.
• Ability to multi-task in a fast-paced environment
• Works well in a close-knit team environment and will take the initiative to help the team reach their goals

Important Facts:

• This is a Seasonal, Full-Time, non-exempt level position requiring a 40-hour schedule
• Hours and schedule - TBD
• An Excel assessment is required for consideration at an "Intermediate" or higher level. Please check your email for details after you apply. 

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.
 

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS