POSITION: Training Assistant - Seasonal
LOCATION: All Sites
DEPARTMENT: Learning and Development
SALARY GRADE: 6 (Formerly pay grade 7) - Starting wage is $16.50/hr. May increase depending on location, merit, and tenure
REPORTS TO: Senior Trainer 

Job Description: Why you and why us? 

You will be supporting new hires and assisting trainers as a subject matter expert during virtual learning classes. 

Skill Set: 

Strong customer service skills, attention to detail, time management skills, ability to professionally speak to groups of learners, ability to execute training standards with minimal supervision, proficiency with computers and other systems, and problem-solving skills. 
  

Essential Functions (Both Administrative and during Training): 

• Administrative: Monitor time and attendance of new hire associates 

• Training: Facilitate small group discussions with learners 

• Administrative: Answer incoming learner calls to the Training Hotline 

• Training: Assist with troubleshooting of systems, computers, and the learning management system 

• Administrative: Audit associate progression throughout training 

• Training: Communicate effectively through various sources such as Microsoft Teams and Outlook 

• Complete other duties as assigned 

Qualifications:  

• Call center, sales, or customer service experience required 

• 6+ months of lead or supervisory responsibility preferred 

• Effective communication, both verbal and written required 

• Strong administrative skills including record keeping, time management, and ability to create and interpret data 

• Experience in training, coaching, and virtual learning is a plus 

Important Facts: 

• This is a SEASONAL full-time non-exempt level position requiring a 40-hour schedule. Must be able to work and commit to a 40-hour week. 

• Our hours of operation are 6am to 7:30pm Pacific Time, 7 days a week.  Must have flexibility to work varying schedules during those hours based on business needs.   Schedules for classes are updated frequently by WFM and many times with little notice, and regular schedules are not common for this position. 

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS