POSITION: Marketing Support Senior Lead - Seasonal 

OPEN: 9/2/2026            CLOSE: 9/9/2026
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POSITION: Marketing Support Lead 

LOCATION: All-Sites 

DEPARTMENT: Marketing/Callout 

SALARY GRADE: 7      - Compensation starts at $16.50 and may increase based on merit, tenure and location 

REPORTS TO:  Supervisor 

Role Purpose  

Your job is to ensure that every associate provides ownership and resolution of customer service issues, providing outstanding service for both internal and external customers. Provide high-quality customer support across proactive outreach, issue resolution, and marketing-related inquiries by applying policy, judgment, and structured processes to protect the customer experience and brand standards.  

This role combines reactive and proactive customer engagement,structured execution, coaching associates when necessary and judgment-based resolutions.  

Core Responsibilities  

All Customer Operations Specialists are expected to:  

• Be a visible and accessible resource for Care Center Operations including answering product-related questions, clarifying SOPs, and providing guidance as needed 

• Resolve customer issues related to orders, service via outbound calls, emails and chats 

• Navigate multiple internal systems accurately  

• Apply policies and procedures consistently  

• Document interactions thoroughly  

• Meet quality, productivity, and compliance standards  

• Escalate issues appropriately when risk or complexity exceeds authority  

• Other duties as assigned by management  

Skills & Qualifications  

• Must have 3 months of WSI Care Center Experience  

• Demonstrated success as a coach 

• Ability to work effectively and cooperatively as a team with other associates, supervisors, and managers 

• Proactive outbound communication -initiating customer contact vs responding  

• De-escalation techniques -managing emotionally charged conversations  

• Escalation ownership -managing issues end-to-end  

• Marketing campaign literacy -timelines, exclusions, disclaimers  

• Process discipline - following tightly defined workflows without deviation– associates need leadership approval to deviate.  

 
Important Facts: 

• This is a Seasonal, Full-Time, non-exempt level position requiring a 40-hour schedule  

• Must complete an Excel assessment for consideration   

• Hours and schedule - Tuesday - Saturday - 9:30 am - 6:00 pm PST