INTERNAL JOB POSTING ALERT

POST DATE:  9/14/2026          END DATE:  9/27/2026

POSITION: Editor - Seasonal
LOCATION: Shafter, CA 
DEPARTMENT: Order Processing
SALARY GRADE: 7 (formerly pay grade 5) starting at $18.59/hr and may increase based on merit and tenure 
REPORTS TO:  Editing Supervisor

Job Description: Why you and why us?
Have you ever wondered what it’s like to work in the world of fraud? What about dealing with banks and customers to help with issues like pending authorizations and getting charged twice? Editing is a team-first atmosphere with an attitude of “work hard, play hard”. We handle multiple facets of the business and literally touch almost every piece of it from fraud, mail order sends, OMS payment failures, gift cards, chargebacks, and MORE. 

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive 

• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.

Essential Functions: The nuts and bolts

• Resolve orders with errors based on transaction type and problem
• Ensure that all batches are complete by reviewing exceptions
• Validate customers’ invalid or declined credit cards
• Generate customer correspondence via form letters if phone contact is not possible
• Process balance due orders
• Cross-train in support and assist with releasing and other support functions
• Complete special projects as assigned by the Team Leader
• Review orders that have stopped in editing to resolve problems that have prevented the order from invoicing

Qualifications: What you need to apply

• High School Diploma, GED, or equivalent
• Good working knowledge of OMS
• Acceptable productivity, quality, and dependability ratings
• Credit card or banking experience preferred
• Strong decision making
• Excellent written communication
• Strong People First attitude
• Furniture Trained

Important Facts:

• This is a Seasonal Full Time, non-exempt level position requiring a 40-hour schedule
• Hours and schedule - TBD
• Shafter, CA applicants only 

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months.  Applicants must have the minimum required work experience for the position, as stated in the job posting.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS