POSITION: Home Delivery Support - Seasonal
LOCATION: All Sites
DEPARTMENT: Home Delivery
SALARY GRADE: 3 (formerly pay grade 5) - Pay starts at $15/hr and may be increase based on tenure and geographic location.
REPORTS TO: Home Delivery Supervisor

Job Description: Why you and why us?

We are seeking a highly organized and customer-focused Home Delivery Support Team Member to join our Home Delivery team. In this role, you will be responsible for coordinating customer deliveries, providing proactive communication, and supporting the overall home delivery process. You will work closely with customers, delivery hubs, and internal partners to ensure deliveries are scheduled efficiently, issues are resolved promptly, and customers receive timely updates throughout the delivery experience.
 

Our commitment to our customers:

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Empathize and show effort: Because we care

This position requires strong computer skills, excellent communication abilities, the ability to multitask across multiple systems, and a commitment to delivering exceptional customer service while managing a high-volume workload.
 

Key Responsibilities

• Make outbound calls to customers to schedule available home deliveries.
• Coordinate with delivery hubs to resolve logistics, routing, and delivery-related issues.
• Review and process split delivery requests in Microsoft Dynamics (training provided).
• Provide exceptional customer service by addressing customer questions and concerns throughout the delivery process.
• Communicate order availability, delivery updates, and any delays or changes to customers in a timely manner.
• Accurately document customer interactions and delivery updates in the appropriate systems.
• Work collaboratively with internal teams and delivery partners to ensure successful order completion.
• Maintain accuracy while managing multiple customer interactions and delivery requests throughout the day.
• Utilize Microsoft Dynamics and other operational systems to support daily workflow.
• Ensure organizational standards, timelines, and quality expectations are consistently met.

Important Facts:

• This is a Seasonal, Full Time, nonexempt-level position requiring 40 hours a week
• Must be available between these working times: 5:00 am - 6:00 pm PST - 7 days per week

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS